At Soin et Nature, we work exclusively in-house . All our teams are grouped together in the Mailloles pharmacy in Perpignan, a constant work of understanding and coordination.
Our site is authorized by the ARS (Regional Agency of Health) Languedoc Roussillon to deliver drugs on Internet and also to carry out the activity of subcontracting of the pharmaceutical preparations. This authorization guarantees the quality of our service and our products. We respect all the rules defined by the law governing the online sale of medicines.
To order drugs safely on the internet, it is necessary to apply to a duly authorized French pharmacy . This will guarantee the origin and quality of the products. Off the official circuit, buying on the internet can be extremely dangerous, because the World Health Organization (WHO) estimates that 50% of remedies sold on the net are counterfeit.
No , the law prohibits the sale of prescription drugs over the internet. In order to obtain this type of products, you must go to a pharmacy with your prescription. If a website offers you prescription remedies, this is an illegal site! It does not meet the safety criteria defined by law. You also take a very important risk to your health from buying a counterfeit medicine. Indeed, counterfeit medicines sold on the net can be overdosed, underdosed, without active ingredients or contain elements dangerous to your health.
Several means of delivery are at your disposal: relay point, home with or without signature, at your place of work, by appointment, express ... To know all the possibilities and shipping costs, go to our " Shipping " page.
You can pay your purchases by credit card (Visa, MasterCard, Credit Card), by PayPal, by transfer, or by check. For more information, visit our " Payment methods ."
Browse the site thanks to the various drop-down menus and the search engine. When you find a product you want to order, add it to the cart and choose the desired quantity.
If you want other products, go back to the shop, otherwise click on "finalize my order".
If you are already a customer, enter your customer data, otherwise fill out the form and validate.
Choose a payment method.
After the creation of the order, you will receive an order confirmation email.
On the "Shopping Cart" page, in "Order Summary", simply enter your code in the "Enter a discount code" box . The new total is automatically displayed.
Each step of an order is subject to sending an e-mail message. So you are informed of the status of your order in real time. If you do not receive these emails, check the email address registered on your account, as well as the antispam settings of your email software. If you still do not receive anything, do not hesitate to contact our customer service.
Orders are processed within 48 hours after receipt. Packages are shipped by the carrier who was selected at the time of purchase. Delivery times vary according to the latter and the place of delivery, we invite you to go to the page " Where is my order? To learn more.
When, in the same order, several products have different deadlines, then the furthest delivery date prevails . It is the latter which is indicated during the confirmation of the order. In case of specific preparation, the delivery deadline is specified to the user.
In case of momentary stock-out of a product less than 7 days, soin-et-nature.com reserves the right to postpone the shipment of the parcel within the limit of this period. If the shortage of the goods differs the shipment of the product of 7 days or more, the customer will be contacted, by telephone or by mail, and will be proposed the cancellation of the order or the delivery of this one within an agreed time, or an equivalent product.
In the case where the order is made in metropolitan France, that it is of an amount equal to or greater than 150 €, that it contains several products, including one in rupture, a first package will be shipped immediately with the products available to the customer's request. The broken product will then be subject to a second shipment as soon as it is available. The customer will then settle only one delivery.
In case of final exhaustion of a product, the customer will be offered a credit, or the refund of the product.
If the customer wants 2 places of delivery, he places 2 orders, with related delivery costs.
Care and Nature is relieved of its obligation to deliver in case of force majeure such as riots, strikes, accidents and any impossibility of being supplied. The customer must always check his parcel on arrival. In case of doubt about the condition of the goods, it is up to the customer to make reservations when it is received. No compensation can be made in the absence of a reservation.
Upon shipment of your order, we send you an email with the shipping number of your package, just click on the package number. You can also login to Your Account and click on "My Orders". To view the details of an order, simply click on "View" in front of the order and then on "Shipping" to track your package.
We will make a refund equivalent to the amount of the order subject to receipt of your products in perfect condition, in their original packaging, with instructions for use, and any accessories. The products must not be damaged and sealed. Shipping costs are your responsibility (unless error on the part of Care and Nature). The refund will be made within 30 days after receipt of the return package.
Please contact the Care and Nature Customer Service to inform them of your problem by phone or email . Remember to include your No. control. Your file will be processed as soon as possible.
We will keep you informed by email of the decision that has been made and the procedure to follow in case of error.
Contact by email our customer service stating your controller n o.
Contact by email our customer service stating your controller n o.
