The purpose of this page is to inform you about the management of your personal data and your rights concerning them.
Purpose of processing - Privacy policy
Soin et Nature, based in Perpignan (66 000), 124 Avenue Victor Dalbiez, has an online sales website. This site enables us to receive orders from our customers, and the data collected on this occasion is recorded and processed in a customer file.
This file is used to :
- Manage orders, payment and delivery.
- Carry out marketing operations (customer loyalty, promotions) and send advertising by e-mail to our customers who have not objected or who have agreed to this:
- On products similar to those they have ordered.
- On other products offered by the company. For example, if a customer buys a body cream, a facial treatment may be offered.
Legal basis for processing
- Order management: the legal basis for processing is the execution of a contract (Cf. article 6.1.b of the European Data Protection Regulation).
- Sending commercial solicitations by e-mail on products similar to those ordered by customers: the legal basis for processing is the company's legitimate interest (Cf. article 6.1.f of the European Data Protection Regulation), namely to promote our products to our customers.
- Sending commercial e-mail solicitations about other products offered by Soin et Nature: the legal basis for processing is consent (Cf. article 6.1.a of the European Data Protection Regulation), as required by article L. 34-5 of the French Post and Electronic Communications Code.
If you have added one or more items to your basket but have not finalized your order, we may contact you by e-mail to enable you to retrieve your basket. This processing is based in particular on our legitimate interests in optimizing the commercial success of our organization, and in offering you smooth and ergonomic browsing on our site, particularly if your browser stops working, as part of the pre-contractual relationship between you and us. You can refuse to be contacted by e-mail to finalize a basket by clicking here.
Data categories
- Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code enabling customer identification, data relating to registration on opposition lists.
- Order data: transaction number, purchase details, purchase amounts, invoice payment data (payments, overdue payments, discounts), product returns.
- Payment details: credit card number, expiry date, visual cryptogram (which is immediately deleted).
- Data required for loyalty and prospecting campaigns: purchase history.
Data recipients
- Soin et Nature's customer service and billing departments are the recipients of all categories of data.
- Soin et Nature's subcontractors, who are responsible for delivering orders, receive the identity, address and telephone number of our customers.
- At present, we do not pass on customer data to third parties for commercial purposes.
Data retention period
- Data required for order management and invoicing: for the duration of the commercial relationship and five (5) years for accounting purposes.
- Data required for loyalty campaigns and canvassing: for the duration of the commercial relationship and five (5) years from the last purchase.
- Data relating to means of payment: this data is not kept by Soin et Nature; it is collected during the transaction by our payment tool and is immediately deleted once the purchase has been settled.
- Data concerning opt-out lists: five (5) years.
Your rights
If you no longer wish to receive advertising from Soin et Nature (exercise your right to object or withdraw consent already given), please contact us.
You have the right to access, rectify or delete your personal data. You also have the right to portability and the right to limit the processing of your data (see cnil.fr for more information on your rights).
To exercise these rights, or if you have any questions about the processing of your data under this system, please contact the pharmacist who owns and publishes the Soin et Nature website.
- Via our contact form
- By post:
Soin et Nature
124 Avenue Victor Dalbiez
66000 Perpignan, France
If, after contacting Soin et Nature, you feel that your rights under the Data Protection Act have not been respected, you can submit a complaint online to the CNIL.
