PHARMACIE DE MAILLOLES is a Limited Liability Private Practice (SELARL with capital of €154,000) registered with the Perpignan Trade and Companies Register under number 504 435 934, with the intra-Community VAT number FR47504435934 and whose registered office is located at 124 Avenue Victor DALBIEZ in PERPIGNAN (66 000).
PHARMACIE DE MAILLOLES can be reached at the address listed above or by phone, Monday through Friday, at 0468546231 (no surcharge) from 9:00 a.m. to 12:30 p.m.
Any telephone or internet connection charges incurred when contacting the PHARMACY are, where applicable, the responsibility of the USER.
Certificate of Registration with the Order of Pharmacists: Arnaud COMAILLS
Registration number with the Order of Pharmacists: 123 792A RPS No. 10001935856
Prefectural Operating License No. 228, granted by prefectural decree on April 21, 1987 (DECREE No. 2185/2008, Registration No. 644).
The publisher of soin-et-nature.com is Mr. Arnaud Comaills, Doctor of Pharmacy
Hosting
This website is currently hosted by OVH, 2 Rue Kellermann, 59100 Roubaix.
RCS Roubaix–Tourcoing 424 761 419 00011, APE code 721Z
VAT No.: FR 22 424 761 419
Our unique identification number under the Extended Producer Responsibility (EPR) program for household packaging and graphic paper with ADEME: FR523988_01OYZR
PHARMACIE DE MAILLOLES operates a website selling so-called“parapharmacy”products, accessible at the web address“www.soin-et-nature.com.”
These General Terms and Conditions of Sale, to the exclusion of all others, govern the contractual relationship between PHARMACIE DE MAILLOLES and any non-commercial individual who visits the website accessible at“www.soin-et-nature.com ”and/or wishing to purchase a product offered for sale on said website.
PHARMACIE DE MAILLOLES reserves the right to modify these General Terms and Conditions at any time.
These General Terms and Conditions of Sale were updated on May 2, 2018. This version supersedes all prior versions.
In the event of any changes, the General Terms and Conditions of Sale in effect on the date of the order will apply to each order.
The USER may save and/or print these general terms and conditions of sale and keep them on file.
The contract entered into pursuant to these terms and conditions is in French.
Each term or expression listed below shall, when used in capital letters herein, have the following meaning:
5.1. General
The PHARMACY ensures that the descriptions of the PRODUCTS provided on the PRODUCT PAGE for each PRODUCT enable the USER to understand the essential characteristics of the PRODUCTS before placing a final order.
It is the USER’s responsibility to ensure, prior to placing any order, that the PRODUCTS they wish to purchase meet their needs and expectations and, in particular, to ensure that they have no incompatibilities or allergies to the product’s ingredients.
Minors under the age of 16 are not authorized to purchase medications on the website
The PHARMACY takes care not to offer counterfeit products or products that do not meet current standards.
If, despite the PHARMACY’s care in describing the PRODUCTS, an error occurs in the description of the essential characteristics of the PRODUCTS, the PHARMACY agrees to refund thePRODUCT(S) in question under the conditions set forth in Articles 17 and 18.
Since the presentation and/or packaging of the PRODUCTS offered for sale on the SITE do not constitute essential characteristics of said PRODUCTS, the photographs depicting the various PRODUCTS and SPECIFIC PREPARATIONS published on the SITE are provided for informational purposes only and are not binding.
The sale of products from the company “Cosmétique Active France”: La Roche-Posay, Vichy, Skinceuticals, Sanoflore, and Roger & Gallet, is limited to visitors to the site who are established or reside in the European Economic Area as defined below or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland, and Liechtenstein).
The PHARMACY cannot fulfill any order destined for a country outside this economic area that contains products from this laboratory. Any sale made and/or confirmed notwithstanding the foregoing will be immediately canceled in its entirety, without compensation.
Sales of this laboratory’s products are limited to six (6) identical products per day, per order, and/or per person. Any delivery request exceeding this limit will be refused, and the supplier will be notified. Product sales are reserved for individuals for their personal use and consumption and for authorized distributors.
Sales of the entire“Pierre Fabre Dermo Cosmétique”product lines—including Avène Thermal Spring Water, A-Derma, Ducray, Klorane, Elancyl, and René Furterer—are limited to the European Economic Area as defined below. The PHARMACY will not honor any sale destined for a country outside this economic area that contains products from this laboratory. Any sale made and/or confirmed notwithstanding the foregoing will be immediately canceled in its entirety, without compensation.
This laboratory limits the sale of its products to 6 identical items sold to the same end user over a period of 15 consecutive days. We are required to notify Pierre Fabre Dermo Cosmétique of any delivery requests exceeding this limit. Product sales are restricted to individuals for their personal use and consumption and to authorized distributors.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Poland, Czech Republic, Romania, United Kingdom, Slovakia, Sweden, Liechtenstein, Norway.
5.2. International Orders
Any order for a PRODUCT destined for a country other than METROPOLITAN FRANCE is the sole responsibility of the USER. The USER agrees, prior to placing any order, to familiarize themselves with the restrictions in effect and the applicable law in the territory where the PRODUCT will be received. As such, it is the USER’s responsibility to ensure that they are permitted to freely purchase the PRODUCT in the territory where it will be received.
No medications will be shipped outside of France. Available for pickup only at the pharmacy in Perpignan (France).
The prices of the PRODUCTS, as indicated on the product pages, are listed in euros and include all taxes for France and the European Union, excluding shipping costs.
In the event that a data entry or calculation error results in a price that is manifestly unreasonably low, the PHARMACY reserves the right not to fulfill the order and to refund the USER, if applicable, within a maximum of 30 days.
In the case of a SPECIFIC PREPARATION, the price is communicated to the USER in accordance with Article 12 of these terms and conditions.
The PHARMACY reserves the right to charge different prices in-store and on the SITE.
In the event of an order for a PRODUCT destined for a country other than METROPOLITAN FRANCE, the USER acknowledges that they are the importer of the products in question and assumes full personal responsibility, before the competent authorities, for all declarations and payment of any taxes that may be due, including customs duties.
6.1. Mandatory Health Insurance Fund
The USER is expressly informed and agrees that no treatment form will be provided for PRODUCTS ordered on the SITE. Consequently, no reimbursement will be covered by the French Mandatory Health Insurance Fund.
See the dedicated page by clicking the following link for more details: our general delivery terms and conditions
Delivery is handled by LAPOSTE and the So Colissimo service, in accordance with the terms of service (available at https://laposte.fr/colissimoso/So_Colissimo.jsp). Shipping costs correspond to the COLISSIMO shipping rates in effect on the date of the order, which can be accessed via the following link:https://laposte.fr/colissimo.
Shipping costs correspond to the shipping rates for La Poste’s COLISSIMO services in effect on the date of the order, accessible via the following link:https://laposte.fr/colissimo.
Please note that when ordering a PRODUCT to be shipped to a country other than METROPOLITAN FRANCE, the USER acknowledges that they are the importer of the products in question and is personally responsible, before the competent authorities, for all declarations and payment of any taxes that may be due, including customs duties.
We reserve the right not to ship to certain countries.
PRODUCTS are available for sale as long as they appear on the SITE and unless otherwise stated.
Promotions are always subject to availability.
If, despite the PHARMACY’s best efforts, a PRODUCT is nevertheless unavailable after the order has been placed, the PHARMACY will immediately notify the USER and, if applicable, issue a refund as soon as possible and no later than 14 days. The USER shall not be entitled to any compensation as a result of such unavailability.
Delivery times depend on the shipping method selected by the USER.
The estimated delivery date for a PRODUCT, based on the delivery method, is indicated in Step 4 of the ordering process.
However, when multiple PRODUCTS in the same order have different estimated delivery dates, the estimated delivery date for the entire order corresponds to the estimated delivery date of the PRODUCT with the latest delivery date.
This estimated delivery date for the entire order is indicated in the order confirmation.
In the case of SPECIAL PREPARATION, the delivery deadline is specified to the USER in accordance with Article 12 herein.
Any USER wishing to place an order for PRODUCTS on the SITE must first have created an account on the SITE and be logged in.
When placing their first order, the USER must first follow the account creation procedure.
During the account creation process, the USER selects a password.
This password is personal and is the USER’s sole responsibility. Any loss or forgetfulness must be reported to the PHARMACY as soon as possible by filling out the form provided on the SITE.
The USER may place an order online via the SITE.
The order can only be placed on the SITE if the USER logs in by entering their email address and the password they have chosen.
A USER who wishes to place an order must first add the PRODUCTS they wish to purchase to their shopping cart by clicking the“Add to Cart” button.
The USER may, at any time, view the contents of their shopping cart and modify it by clicking on the link“Currently (number of items) in my shopping cart.”
When the USER wishes to finalize their shopping cart and thereby confirm their order, they must click the“Complete My Order” button.
The USER must then follow the ordering process by providing the requested billing and shipping information.
At the end of the process, the USER is presented with a summary of the information regarding their order, indicating:
The USER may then correct any errors made when entering the information.
If the order is correct, the USER, after reviewing it, must either accept these terms and conditions by checking the box provided for that purpose or cancel the order.
The USER then confirms the order by clicking the“Confirm My Order” button.
This final confirmation constitutes express acceptance of the order and these General Terms and Conditions of Sale.
Please note that placing an order obligates the USER to pay.
A USER who wishes to place an order for a SPECIFIC PREPARATION must submit a specific request to the PHARMACYusing theform provided for this purpose or by email to the address indicated.
The request must specify the exact formula desired.
The PHARMACY will assess feasibility and reserves the right to refuse to produce a SPECIFIC PREPARATION, particularly in the event of a contraindication to the desired mixture.
Within a maximum of two business days from receipt of the request, the PHARMACY will send an email:
Either to inform the USER that the requested SPECIFIC PREPARATION cannot be produced;
Or to provide the USER with a quote for the requested SPECIFIC PREPARATION.
In the latter case, a quote specifying the price of the SPECIFIC PREPARATION both excluding and including tax, as well as the delivery time after approval, is provided to the USER. The USER must provide written approval via return email to confirm their request for a customized product. Please note that a written approval confirms the order, and in accordance with the exclusions set forth in Article L.221-28 of the French Consumer Code (see Article 19), this product cannot be returned or exchanged.
After sending their written consent via email, the User will receive a clickable link; once logged in, they can add the requested SPECIFIC PREPARATION to their cart.
The quote is valid for one month from the date of issuance.
The USER may add other products to their shopping cart.
The USER may, at any time, view the contents of their shopping cart and modify it by clicking on the“My Cart” link.
When the USER wishes to finalize their shopping cart and thereby confirm their order, they must click the“Complete My Order” button.
The USER must then follow the ordering process by providing the requested billing and shipping information.
At the end of the process, the USER is presented with a summary of the information regarding their order, indicating:
The USER may then correct any errors made when entering the information.
If the order is correct, the USER, after reviewing it, must either accept these terms and conditions by checking the box provided for that purpose or cancel the order.
The USER then confirms the order by clicking the“Confirm My Order” button.
This final confirmation constitutes express acceptance of the order and these General Terms and Conditions of Sale.
Please note that placing an order obligates the USER to pay.
The computerized records stored in the PHARMACY’s computer systems shall be considered proof of communications and orders.
It is expressly agreed that, unless there is a manifest error on the part of the PHARMACY, the data stored in the PHARMACY’s computer systems shall constitute conclusive evidence regarding orders placed by the USER. Data stored on computer or electronic media constitutes valid evidence and, as such, is admissible under the same conditions and with the same probative value as any document that would be drawn up, received, or retained in writing.
Purchase orders and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with Article 1348 of the Civil Code.
After the order is confirmed, the PHARMACY will send the USER an order confirmation via email to the email address provided in their account.
The USER can track the status of the order from their customer account on the SITE.
Payment is made in accordance with the terms specified at the time of the order. All purchases are payable in full and without discount at the time of the order. The PHARMACY further reserves the right to bill the buyer for any bank fees and surcharges the buyer may incur as a result of using payment methods that prevent the seller from collecting the amount owed.
The USER may choose from the following payment methods:
Credit card payments are processed by:
BNP Paribas
Kennedy Branch
15 Kennedy Boulevard
66000 PERPIGNAN
FRANCE
The virtual electronic payment terminal is managed by LYRA NETWORK, located at 65, rue CARMIN in LABEGE (31 670), and HIPAY, located at 94 rue de Villiers in Levallois-Perret 92300, France.
Online payments are secured by our banking partners LYRA NETWORK (PAYZEN) and HIPAY. This system ensures a high level of confidentiality; the credit card number, expiration date, and the last three digits of the security code are always encrypted so they are never displayed. All transactions activate the 3D Secure feature, which systematically requires a confirmation code. This confirmation code is typically sent via text message to the cardholder’s cell phone. For sales made outside of metropolitan France, 3D Secure will also be activated.
The Customer’s banking information is not entered on the Website, but on the secure page of Hipay or Payzen, where it is encrypted and then securely transmitted to authorization servers that verify the data with the Customer’s bank, in order to prevent abuse and fraud.
The PHARMACY does not have access to the USER’s banking information but is simply notified of the payment’s completion by the aforementioned companies.
Orders may be paid by credit card, Visa, or Mastercard. The USER’s bank account will be debited within a maximum of 24 hours following the order date, and the order will be considered complete upon confirmation of approval by the payment processing centers.
The PHARMACY reserves the right to suspend or cancel a transaction for any legitimate reason, particularly in the event of suspected fraud or an outstanding balance that has not been settled.
If payment is not confirmed, the order will be canceled, and the USER will be notified by email.
Credit card payments by phone are not accepted, but the USER may receive telephone assistance to complete their order.
Payments by check must be made payable to“Pharmacie de Mailloles”and mailed to the following address:
Pharmacie de Mailloles
124, avenue Victor DALBIEZ
66000 PERPIGNAN
France
If the check is not received by the PHARMACY within two months, the order will be canceled.
If the product becomes unavailable during this period, the order will be canceled in accordance with Article 8 of these Terms and Conditions.
The USER will be notified of the cancellation of their order by email.
PayPal helps protect your credit card information using the best security and fraud prevention systems available on the market. When you use PayPal, your financial information is never shared with the merchant.
Your return shipping costs are reimbursed withPayPal’s Free Returns service. Don’t like the item you bought online? PayPal will reimburse* your return shipping costs, even for international returns.Simply activate theservice to take advantage of it. It’s free.
Bank transfer payments should be made payable to PHARMACIE DE MAILLOLES using the following details: IBAN FR76 3000 4000 3200 0102 1209 075
BIC: BNPAFRPPPPG
Only for SEPA transfers in euros within the European Union to this bank: BNPPARIBAS PERPIGNAN KENNEDY
BVD KENNEDY
66000 PERPIGNAN
Your order will be confirmed upon receipt of the transfer.
The USER may choose to have the order delivered either to their home or to another address of their choice, as specified during the ordering process.
The USER is solely responsible for providing the delivery address. If the PRODUCT cannot be delivered due to an error in the address provided by the USER, or if the USER fails to pick up the PRODUCT in a timely manner, the PRODUCT will be returned to the PHARMACY.
In such cases, the USER will be notified and may request a second delivery, with the USER being responsible for the shipping costs of the second shipment.
If no instructions are received within 10 days of the PRODUCT’s return, the order is canceled and the USER is refunded.
Delivery charges are specified in Article 7 of these Terms.
The specified delivery deadline applies only if the order is paid for immediately by credit card.
In the event of payment by check, the delivery deadline will be extended by the time required to receive and clear the check.
If payment is made via PayPal, the delivery deadline will be extended by the time required for PayPal to confirm the payment.
If payment is made by bank transfer, the delivery deadline will be extended by the time required to receive the transfer.
Upon receipt, it is the USER’s responsibility to inspect the goods and, if necessary, note any reservations on the delivery slip. The phrase “goods completely damaged” must be written on the delivery person’s receipt in case of doubt.
Receipt is deemed to have occurred when the USER or any third party designated by the USER receives the PRODUCTS. In this regard, the parties acknowledge that the delivery tracking and monitoring system provided by the carrier is conclusive.
If the package was delivered damaged, directlyinto the USER’s mailbox, the USER must return it (without opening it) to the nearest post office to refuse delivery.
Unless reservations are noted on the delivery slip, the PRODUCTS are presumed to be in compliance and free from apparent defects. It is specified that the notation “subject to unpacking” is void.
In the event of a lack of conformity or an error attributable to the PHARMACY in the order, the USER shall notify the PHARMACY by phone (0468546231) and return the non-compliant PRODUCT(S) to the following address:
Pharmacie de Mailloles
124 Victor DALBIEZ Avenue
66000 PERPIGNAN
France
After verification by the PHARMACY, and if the non-conformity or error is attributable to an error on the part of the PHARMACY, the PHARMACY will cover the cost of returning the PRODUCT and will replace it as soon as possible.
19.1. Right of Withdrawal
For PRODUCTS other than PREPARATIONS and SPECIFIC PREPARATIONS, and in accordance with Article L.121-21 of the Consumer Code, the USER has a period of fourteen (14) days to exercise their right of withdrawal without having to provide a reason or pay any penalties, except, where applicable, for return shipping costs.
The fourteen (14)-day period begins on the date the USER receives or picks up the ordered products. Any exercise of the right of withdrawal outside this period will not be accepted.
If the period expires on a Saturday, Sunday, public holiday, or non-working day, it is extended until the next business day.
A USER wishing to exercise their right of withdrawal must send the PHARMACY, before the expiration of the period specified above, an unambiguous statement expressing their intention to exercise their right of withdrawal to the following address:
Pharmacie de Mailloles
124 Victor DALBIEZ Avenue
66000 PERPIGNAN
France
In accordance with Article L.221-23 of the French Consumer Code, the USER must return, within fourteen (14) days of notifying the PHARMACY of their decision to exercise their right of withdrawal, the PRODUCT(S), properly protected and clearly marked with the order number, in their original packaging, in perfect condition (having suffered no deterioration other than that necessary to establish the nature, the characteristics, and proper functioning of the PRODUCT—failure to do so may result in the USER being held liable—and accompanied by its (their) accessories and documentation to the following address:
Pharmacie de Mailloles
124 Victor DALBIEZ Avenue
66000 PERPIGNAN
France
The direct costs of returning the item are the responsibility of the USER.
The PHARMACY will refund the USER all payments received for the order, including shipping costs (except for any additional costs resulting from the USER’s choice, if applicable, a delivery method other than the least expensive standard delivery method offered by the PHARMACY), without undue delay, and no later than fourteen (14) days from the day the PHARMACY is notified of the USER’s decision to withdraw.
The PHARMACY reserves the right to defer the refund until it receives the returned PRODUCTS or until the USER provides proof of shipment of the PRODUCTS, whichever occurs first.
The PHARMACY will refund the USER using the same payment method the USER used for the initial transaction, unless the USER agrees to a different method. In any event, this refund will not incur any costs for the USER.
19.2. Exclusion of the Right of Withdrawal
In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal is excluded for the products referred to in said article, specifically in paragraphs 3° through 5°):
“[The] supply of goods made to the consumer’s specifications or clearly personalized;
“[Goods] that are liable to deteriorate or expire rapidly;
“Goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.”
Therefore, no right of withdrawal shall apply to medications* or products with a short shelf life (3 months) and to the specific preparations referred to in Article 19 herein.
*Medications: To prevent counterfeit medications or those not stored under the specified conditions from entering the supply chain, this exclusion of the right of withdrawal for medications was confirmed by the decree of June 20, 2013.
Similarly, no right of withdrawal shall apply, in particular, to the following PRODUCTS if they have been unsealed:
20.1. PREPARATIONS are compounded by the PHARMACY and are delivered sealed.
Due to their nature—in particular, the impossibility of reselling them if they are returned unsealed for health reasons—and in accordance with the provisions of Article L.221-28, PREPARATIONS are not subject to the right of withdrawal once unsealed and are governed by Article 19.2 of these Terms.
Consequently, the right of withdrawal applies under the conditions set forth in Article 19 of these Terms only to sealed PREPARATIONS.
20.2. Pursuant to the provisions of paragraph 3) of Article L.221-28 of the Consumer Code, SPECIFIC PREPARATIONS are “goods made to the consumer’s specifications or clearly personalized.” As such, SPECIFIC PREPARATIONS are not subject to any right of withdrawal.
All PRODUCTS offered on the SITE are covered by the warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
For items delivered in a defective condition, the USER is entitled to a warranty allowing them to return such items in accordance with Articles L.211-4 et seq. of the Consumer Code.
Pursuant to Article 3 of the Decree of December 18, 2014, it is hereby noted that when a consumer exercises their legal warranty of conformity:
The statutory warranty of conformity applies regardless of any commercial warranty that may have been provided.
The consumer may decide to invoke the warranty against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code and, in such a case, may choose either to rescind the sale or to receive a reduction in the sale price in accordance with Article 1644 of the Civil Code.
Please visit our page dedicated to data protection at your online pharmacy, soin-et-nature.com. We have also created a specific page regarding the processing of your personal data in accordance with the GDPR regulations - Meta.
In connection with the operation of the SITE, the PHARMACY collects personal data from registered USERS necessary for processing current and future orders.
This processing has been declared to the CNIL under number 1620021.
In accordance with the French Data Protection Act of January 6, 1978, the USER has the right to access, object to, and correct data concerning them, either directly on the SITE or by mail by writing to the PHARMACY at the following address:
Pharmacie de Mailloles
124 Victor DALBIEZ Avenue
66000 PERPIGNAN
France
The European General Data Protection Regulation (GDPR) takes effect on May 25, 2018.
Privacy and Cookie Policy — Identity of the Data Controller
The data controller is the company that determines the purpose and manner in which your personal data is used. Personal data collected on the soin-et-nature.com website:
SELARL Pharmacie Comaills, located at 124 avenue Victor Dalbiez, 66000 Perpignan, managed by Arnaud Comaills.
Data Collection and Purposes of Processing
The PHARMACY collects personal data about its Users on the SITE, including through the use of cookies. USERS may disable cookies by following the instructions provided by their browser.
This data collection occurs when the User:
· creates an account
· subscribes to newsletters or alerts offered by THE PHARMACY
· places an order or submits a return request on the site
· adds products to their shopping cart, using functional cookies (see the “Cookies” section), to allow them to complete their purchase at a later time
· contacts the SELLER’s Customer Service via any means of communication made available to them, such as email, instant messaging (Chat), etc.
· participates in a promotional game or contest
· browses the Site and views items
· writes a comment or review on an item
· fills out an information form or questionnaire on the Site
The data collected is necessary for the following processing activities:
· Managing and tracking business relationships between La PHARMACIE and the customer (including operations related to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.).
· Sending marketing communications (see the “Newsletters” section)
· Personalizing the Site’s content and displaying targeted advertisements, particularly on social media.
· Sharing information with our business partners
· Providing social media sharing buttons
· Organizing promotional contests
· Compiling statistics, measuring audience reach, and conducting marketing studies
· Preventing and combating fraud during order payment
Account Creation, Forms, and Surveys
The User must fill out all fields on the account creation form or any other information entry form on the Site, with the exception of fields marked as optional—that is, those not indicated by an asterisk. Optional information is collected by LA PHARMACIE and helps us better understand the Site’s Users.
All information marked with an asterisk is required. The User must provide this information.
Failure to provide these responses will result in the account not being created or the information submission form not being validated. LA PHARMACIE will not process the User’s requests.
Recipients of the Data
The data collected is intended for use by the SELLER. The data may be shared with business and advertising partners.
The data may also be processed by third-party service providers engaged by THE PHARMACY to personalize the Site’s content, send personalized promotional offers, and ship orders.
Right of Access, Rectification, and Deletion
The User is informed that this automated processing of personal data has been reported to the CNIL. In accordance with the amended French Data Protection Act of January 6, 1978, the User has the right to access, correct, and delete data concerning them. The User may expressly object to the processing of their personal data.
To do so, the User simply needs to write a letter to Pharmacie de Mailloles — 124 avenue Victor Dalbiez — 66000 Perpignan or fill out the online form to contact Customer Service.
The User must provide their last name, first name, and mailing address. Their request must be signed and accompanied by a valid form of identification bearing their signature. The User may specify the address to which the response should be sent.
THE PHARMACY has two months from the date of receipt of the User’s request to respond. At the end of this period, the Customer may file a complaint with the CNIL in the event of a negative response or failure to respond on the part of the SELLER.
The CUSTOMER may also exercise this right directly through their customer account, where the User can view their personal data, modify it, or request its deletion.
Data Retention Period
THE PHARMACY retains data for a period of five years from the end of the relationship with the customer or prospect. This period begins either upon the last order, the last login to the customer account, the last call to customer service, the sending of an email to customer service, a click on a hyperlink in an email sent by THE PHARMACY, or the addition of products to the shopping cart without completing the purchase, or, finally, a positive response to an email asking whether the customer wishes to continue receiving marketing communications upon the expiration of the five-year period. At the end of this period, the customer’s or prospect’s data will be anonymized.
However, information necessary to establish proof of a right or a contract, or to be retained in compliance with a legal obligation, may be archived in accordance with applicable legal provisions.
Newsletters
When creating an account and subsequently managing preferences via the “My Account” section, the User may subscribe to the SELLER’s newsletter and thereby choose to be informed at regular intervals about offers available on the Site. Users may at any time adjust the information they wish to receive or unsubscribe by clicking on the link provided for this purpose at the bottom of each newsletter.
Registered users who have selected one or more services offered by the Site are also subscribed to the newsletter. They may at any time adjust the information they wish to receive or unsubscribe by clicking on the link provided for this purpose at the bottom of each newsletter.
As an exception to the foregoing and in accordance with Article L 34-5 of the French Postal and Electronic Communications Code, THE PHARMACY may send commercial marketing communications electronically to Users who have not given their prior consent, provided that thethe User is already a customer of the SELLER, has not opted out of receiving commercial marketing when creating their account, and the marketing concerns products or services similar to those already provided by La PHARMACIE. Users may unsubscribe at any time by clicking the unsubscribe link provided in each newsletter.
If you have added one or more items to your shopping cart but have not completed your order, we may contact you by email to help you retrieve your shopping cart. The processing carried out for this purpose is based, in particular, on our legitimate interests in optimizing our organization’s commercial success and in providing you with a smooth and user-friendly experience on our website—especially if your browser stops working—within the framework of the pre-contractual relationship between you and us. You may opt out of being contacted by email to finalize a shopping cart. You can find more details in our data usage policy.
Mailing Address and Phone Number
The customer’s mailing address and phone number are required for processing and managing orders, as well as for commercial relations between La PHARMACIE and the customer.
La PHARMACIE uses this personal data for marketing purposes. At any time, the customer may opt out of this simply and free of charge on the Website under the “My Account” section or by mail at the following address:
Pharmacie de Mailloles — 124 avenue Victor Dalbiez — 66000 Perpignan
Users who do not wish to receive telemarketing calls are informed that they have the right to opt out of telemarketing by entering their landline and/or cell phone numbers on the free opt-out list accessible via the website http://www.bloctel.gouv.fr/. Users are informed that their request will be processed within 30 days of confirmation of their registration. This registration is valid for a period of 3 years.
SMS/MMS
The PHARMACY may use the customer’s cell phone number to manage orders and may also use it for marketing purposes, such as shopping cart reminders. At any time, the customer may easily opt out by replying “STOP” to the received text message.
Cookies — Definition of a Cookie
A cookie is a small text file that is placed or stored on your device (computer, tablet, or mobile device) when you visit a website. Cookies allow a website to recognize you, help you navigate from page to page on a website, provide secure connections, and remember your preferences for future visits.
The PHARMACY uses cookies to recognize the User (whether a customer or not) when they log in to the Site.
Deleting Cookies
Users may disable cookies stored on their device at any time. To do so, they simply need to select the appropriate settings in their browser. However, disabling cookies will prevent access to certain features of the Site that allow for the personalization of services offered by La PHARMACIE.
The different types of cookies used
· Strictly necessary cookies: These cookies allow you to navigate the Site and are essential for the Site to function properly. Disabling them will cause difficulties in using the Site and will prevent access to certain features.
· Functional cookies: These cookies remember your preferences and choices to personalize your experience on the Site.
· Performance and statistical cookies: These cookies collect information about how Users interact with the Site (number of visits, number of pages viewed, visitor activity) using Google Analytics. These cookies also allow us to identify and resolve issues with the Site’s functionality and to improve it.
· Advertising cookies: These cookies store information to deliver personalized ads tailored to your interests. They also help us track activity on our ad spaces, measure audience reach, and more. For example, cookies related to targeted advertising operations.
· Partner cookies: These cookies, placed on your device by partner companies, allow us to identify the items viewed or purchased on the Site and to collect browsing data in order to personalize the advertisements shown to you outside the Site. As part of this type of advertising partnership, La PHARMACIE may share data with the partner regarding the items viewed by the User while browsing the Site, as well as the nature of their purchases. The User may refuse these cookies at any time by selecting the appropriate settings in their browser. Refusing these cookies will prevent access to certain features offered by the SELLER’s partner companies.
Web Beacons
The PHARMACY uses web beacons on certain pages of the Site to count the number of visitors to the page. These web beacons may be used in conjunction with some of our business partners, in particular to measure and improve the effectiveness of certain advertisements. The information collected via these web beacons is anonymous and helps us understand traffic to certain pages of the Site, in order to better serve Site Users.
Security Measures Taken by THE PHARMACY to Ensure the Protection of Personal Data
La PHARMACIE implements all technical measures in accordance with industry standards to maintain the integrity, security, and confidentiality of data, and in particular to prevent it from being distorted, damaged, or accessed by unauthorized third parties.
When placing an order, no banking information is collected or stored by La PHARMACIE.
Login via Social Media (Social Login)
To facilitate access to our site and simplify the registration and login process, we offer our users the option to log in using their social media accounts, such as Facebook, Google, Twitter, etc. This feature is commonly referred to as “Social Login” or “Login via Social Media.”
When you choose to log in via a social media platform, certain personal data about you may be transmitted to our website. This data generally includes your name, email address, profile photo, and, in some cases, other publicly available information from your social media account. We are committed to collecting no more information than is necessary to create and manage your account on our site.
By using the social media login feature, you agree to have certain personal data shared with our site. You can manage the information shared between our site and your social media account at any time by accessing your social media account’s privacy settings.
We are committed to protecting and securing your personal data in accordance with applicable regulations, including the General Data Protection Regulation (GDPR). However, it is important to note that the security of your personal data also depends on the privacy settings and security practices of each social media platform used for login. We encourage you to review the privacy policies and security settings of each social media platform to better understand and control the information shared with our website.
If you wish to remove the link between our site and your social media account, you can do so by accessing the privacy settings of the relevant social media platform and revoking the authorization granted to our site. Please note that this action will not automatically delete your account on our site. If you also wish to delete your account with us, please follow the instructions provided for this purpose in our Terms of Use.
We reserve the right to modify this section regarding social media login at any time to comply with legislative, regulatory, or technical changes. We encourage you to review this section regularly to stay informed about our social media login practices.
If you have any questions or concerns regarding this section or social media login, please feel free to contact us using the contact information provided in the “Contact” section of our website.
The PHARMACY is liable under the conditions provided by law.
In any event, the PHARMACY shall not be held liable if the failure to perform its obligations is attributable either to an unforeseeable and insurmountable act by a third party not party to the contract, to a force majeure event, or to the USER.
Similarly, the PHARMACY shall not be held liable for any inconveniences or damages inherent in the use of the Internet, including service interruptions, external intrusions, or the presence of computer viruses.
If any provision of these General Terms and Conditions of Sale is found to be invalid under applicable law or a final judicial decision, it shall be deemed unenforceable, without thereby rendering these Terms and Conditions invalid or affecting the validity of the other provisions.
The fact that either party does not enforce any provision of these terms and conditions or acquiesces in its non-performance, whether permanently or temporarily, shall not be construed as a waiver by that party of the rights to which it is entitled under said provision.
The USER elects domicile at the address indicated on the order form as their personal address.
The PHARMACY elects domicile at the address set forth in Article 1 hereof.
These General Terms and Conditions of Sale are governed by French law.
The validity, interpretation, and enforcement of these General Terms and Conditions of Sale are governed by French law. The language of this contract is French.
In the event of a dispute between a USER and the PHARMACY, the USER may seek mediation in accordance with Article L 111-1 6° of the Consumer Code, through the consumer mediation service provided by CM2C (Center for Consumer Mediation and Judicial Conciliators), located at 14 rue Saint Jean, 75017 Paris (www.cm2c.net).
The Website is the exclusive property of Soin-et-nature in its entirety, along with all related rights.
All content, catalogs, texts, works, images, and photographs reproduced on the Site are the property of Soin-et-nature and/or third parties with whom it has contractual relationships.
As such, and in accordance with the provisions of the Intellectual Property Code, use is authorized solely for private purposes, subject to any different or even more restrictive provisions of the Intellectual Property Code. Any reproduction, in whole or in part, is subject to prior authorization from Soin-et-nature.
Any person wishing to place a simple link on their website that directs users directly to the Site must request authorization from Soin-et-nature. Authorization granted by Soin-et-nature shall in no way constitute an implied affiliation agreement and shall in no case be granted on a permanent basis. This link must be removed upon simple request by Soin-et-nature.
Any order placed on the Site and delivered outside of France may be subject to applicable taxes and customs duties, which are imposed when the package reaches its destination. These customs duties and any applicable taxes related to the delivery of an item are the customer’s responsibility and shall be borne by the customer. Soin-et-nature is not required to verify or inform its customers of applicable customs duties and taxes. To determine these, it is the user’s responsibility to contact the relevant authorities.
