Meta GDPR Privacy Policy

GDPR Privacy Policy – Soin-et-Nature.com

We place great importance on the confidentiality and protection of your personal data. This policy explains what information we collect, how we use it, for what purposes, and how you can exercise your rights. It meets the requirements of the GDPR and Meta’s obligations regarding the clarity of the information provided.

Who are we?

Pharmacie de Mailloles (a limited liability company with a capital of €154,000), registered with the Perpignan Trade and Companies Register under number 504 435 934 and headquartered at 124, avenue Victor Dalbiez – 66000 Perpignan, operates the website www.soin-et-nature.com. It is responsible for processing the data collected on this site. If you have any questions, you can write to the address above or use our contact form.

What data do we collect?

We collect various categories of information when you interact with our website:

• Identity and contact information: last name, first name, mailing address, email address, phone number.
• Account data: login ID, encrypted password, order history.
• Order and payment data: information about purchased products, payment method (banking data is processed by service providers such as Hipay or Payzen and is not stored by us).
• Sensitive health data: When you order medications, we may ask you for information about your allergies or contraindications to ensure safe use. This information is processed solely by our licensed pharmacists and is never used for commercial purposes.
• Browsing data: IP address, browser type, pages viewed, shopping cart, via cookies and web beacons. These files help us facilitate your browsing experience, secure your session, and measure website traffic.
• Data from social media: If you choose to log in via a social media platform (Facebook, Google, etc.), we receive certain public information from your profile (name, email, photo) necessary to create your account.

How do we collect your data?

Data is collected when you: create an account, subscribe to the newsletter, place an order, add products to your cart, contact our customer service, enter a contest, leave a review, or fill out a form. We do not use retargeting advertising services (Facebook Ads, Google Ads) or analytics platforms located outside the EU.

For what purposes and on what legal grounds do we use this data?

We process your data to:

• Fulfill the contract: prepare and ship your orders, manage returns, issue invoices, and respond to your requests.
• Comply with our legal obligations: retaining accounting records, verifying your age for certain products, maintaining the medication dispensing log.
• Ensure your security: prevent and combat payment fraud.
• Personalize our services and improve our website: measure traffic, customize the display, analyze purchase journeys (legitimate interest).
• To inform and advise you: sending newsletters and promotional offers, only if you have consented. You can unsubscribe at any time via the link in each email.
• Ensuring appropriate use of medications: processing health data to verify the absence of contraindications and advise you if necessary. This processing is based on the provision of a healthcare service and your informed consent.

We do not engage in retargeting advertising or share data with third-party advertising networks.

Who do we share your data with?

Your information is intended for our internal teams (pharmacists, logistics, support). It may be shared with our trusted partners (carriers, payment providers, hosting providers), strictly for order management and service delivery. We do not sell or rent your data. We do not transfer data outside the European Union.

How long do we retain your data?

Unless otherwise required by law, we retain your data for five years from the end of the relationship (last order, last login, last contact). Health data related to medication orders is retained for as long as necessary to comply with legal requirements. Once this period expires, the data is anonymized.

What are your rights?

In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to, and request the portability of your data. You may also set guidelines regarding the handling of your data after your death. To exercise these rights:

• Log in to your account to view, modify, or delete your information.
• Write to us at Pharmacie de Mailloles, 124 avenue Victor Dalbiez – 66000 Perpignan or via the contact form, specifying your last name, first name, address, and the nature of your request. Your letter must be accompanied by a copy of your ID.
• We will respond within a maximum of two months. In the event of a disagreement, you may file a complaint with the CNIL.

You can withdraw your consent at any time by clicking the unsubscribe link in our communications or in the “My Account” section.

How can you manage your cookies?

A cookie is a file that identifies you and facilitates your browsing experience. We use essential cookies (for website functionality), functional cookies (preferences), performance cookies (anonymous statistics), and internal advertising cookies. You can disable these cookies via your browser settings, but some features may no longer be accessible.

Logging in via social media

If you use the “Social Login” feature, we receive public data from your profile to create your account. You can manage the shared information or remove the link at any time via your social media settings. To delete your account with us, please follow the procedure described above. We do not offer an automatic deletion interface via the Facebook API.

Security and Health

We implement technical and organizational measures to protect your data against loss, alteration, or unauthorized access. Since health data is sensitive, it is processed with enhanced security and only by our licensed pharmacists. No banking data is stored on our servers.

Policy Update

We may need to modify this privacy policy in the event of legal or technical changes. Any updates will be posted on this page with the revision date.