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| My Account | My Order | My Payment | My Delivery |
Creating an account is required to place an order on the www.soin-et-nature.com website so that our team can link your customer account to orders placed on the online store.
The account is identified by a username (email) and a password. These two pieces of information allow you to log in to the online store and access all your orders and contact information.
If you lose your password, you can request a new one at any time by logging into your customer account.
If you wish, you can provide us with your first and last names, date of birth, address, and phone number via the contact form, and we will create your customer account.
Creating multiple addresses allows you to select a billing address different from the shipping address if needed.
Whether you’re placing an order from your vacation spot or on behalf of someone else, you can have the package shipped to an address different from your billing address.
To ensure the smooth creation of your customer account, you are asked to provide certain required information. Specifically: your title, first and last name, date of birth, mailing address, phone number, email address, and a password.
Your date of birth is required because we cannot dispense medications to anyone under the age of 16.
A mobile phone number is not required, but it allows our carrier to notify you via text message about the status of your order’s delivery.
There are several possible reasons:
We cannot provide a reimbursement form for online purchases in accordance with regulations.
However, an invoice for your purchases for your health insurance provider will be available in your order history.
Please note: changes made in your customer account cannot be applied to an order that has already been confirmed.
In your "My Account" section, after entering your email address and password, click on "Loyalty Points and Coupons."
Your points balance will appear, and you can then enter the number of points you wish to redeem.
Once the loyalty voucher is created, it will appear in "List of your loyalty discount vouchers and refund coupons."
To order on our site, start by browsing through the different categories or use the search engine to find the products you want. When you find an item you’re interested in, select the desired quantity and add it to your cart.
If you’d like to add more items, return to the store; otherwise, click “Confirm My Cart.”
If you are already a customer, enter your login credentials; otherwise, fill out the form and submit.
Select your preferred shipping method.
Choose a payment method.
After placing your order, you will receive an order confirmation email, and your order will appear in your customer account under “Order History.”
If you are logged into your customer account, your cart will remain saved.
You will find it there the next time you log in.
If you are not logged in or do not have an account, your cart will be lost when you close your browser.
Individuals must pay VAT if deliveries are made within the European Economic Area.
Orders shipped to Switzerland and to any destination outside the European Economic Area are exempt from VAT.
Businesses with an intra-Community VAT number are also exempt from VAT.
Any order placed on www.soin-et-nature.com and delivered outside the European Union may be subject to taxes and customs duties, which are imposed when the package arrives at its delivery location.
You are responsible for and must pay any such customs duties and taxes associated with the delivery of an item.
We are not responsible for verifying or informing you of applicable customs duties and taxes.
To find out more, we recommend that you contact the relevant authorities in your country.
Please note: customs clearance may cause a delay in the delivery of your order.
On the "Your Cart" page, below the order summary, you will see the "Loyalty Vouchers - Discount or Refund Coupons" box.
Simply click on “Apply to Cart.”
The new total will be displayed automatically.
An email is sent for each step of the ordering process. This keeps you informed of your order’s status in real time.
If you do not receive these emails, check the email address registered on your account, as well as the spam settings in your email client.
Check if the order appears in your order history and if the payment was successful.
If you still haven’t received anything, please don’t hesitate to contact our customer service team.
If you wish to reorder an item you’ve previously purchased on the site:
If the order has not yet been marked as shipped, you must contact customer service as soon as possible, as once it has been confirmed, you will no longer be able to modify the order in your customer account.
If the order has not yet been shipped, customer service will be able to make the change.
Once an order has been shipped, it can no longer be modified.
Orders are processed within 48 hours of receipt.
Packages are shipped by the carrier selected at the time of purchase. Delivery times vary depending on the carrier and the delivery location and are provided as estimates based on average delivery times.
We invite you to visit the“Where is my order?” page to learn more.
When multiple products in the same order have different shipping times,the latest delivery date applies. This is the date indicated in the order confirmation.
The shipping time for an order refers to the time required to prepare your order.
The delivery time is the time it takes for the carrier to deliver the package once it has been shipped.
On the website, products that are immediately available are marked “In Stock” in green, and “Ships within 5–7 business days” in orange for products that are not in stock but need to be restocked.
This information also appears in the shopping cart before checkout.
An email confirming this timeframe is then sent upon order confirmation.
If a product is out of stock for less than 7 days, soin-et-nature.com reserves the right to delay shipment of the package within this timeframe.
If the out-of-stock situation delays shipment of the product by 7 days or more, the customer will be contacted by phone or email and will be offered either an equivalent product, delivery of the order within an agreed timeframe, or cancellation of the order.
If a product is permanently out of stock, the customer will be offered a store credit or a refund for the product.
As soon as your order is shipped, we will send you an email containing the tracking link for your package so you can track your shipment on the carrier’s website.
You can also find your package’s tracking number at any time by logging into your customer account:
We will issue a refund equal to the order amount, provided we receive your products in perfect condition, in their original packaging, with the user manuals, and any accessories. The products must not be damaged and must be sealed. You are responsible for shipping costs (unless there was an error on the part of Soin et Nature). The refund will be issued within 30 days of receiving the return package.
Contact Customer Service by phone at +33 (0)4 68 54 62 31 or via the contact form, providing your order number and including photos of the non-compliant product.
Your request will be processed promptly, and you will be notified by email of the next steps.
Please contact our Customer Service via email using ourcontact form and include your ordernumber.
At the time of delivery, you can refuse the package from the carrier. You must also contact customer service at 04 68 54 62 31 (local call rate) or via email using the contact form.
If the package has been accepted, contact Customer Service by phone at +33 (0)4 68 54 62 31 or via the contact form, mentioning your order number and attaching photos of the damaged products, the package, and the shipping label on the package. Your request will be processed promptly, and you will be notified by email of the next steps.
You can pay for your purchases by credit card (Visa, MasterCard, Carte Bleue), PayPal, Via Mooney (Sisal), bank transfer in euros (SEPA only), or check (only for orders delivered in France).
For more information, please visit our payment methods page“Payment Methods.”
PHARMACIE DE MAILLOLES124 AVENUE VICTOR DALBIEZ 66000 PERPIGNAN
First, try placing the order again.
You can find the order pending payment in your customer account’s order history and click “Pay” to complete the payment.
Sometimes, an internet connection issue can cause a transaction to fail.
If the payment is still declined, contact your bank to find out why.
You can place the order again and choose a different payment method if you wish.
The order confirmed by the customer will only be considered final once the relevant bank payment centers have approved it. If the payment is declined, the order will be automatically canceled.
If you suspect a technical issue while placing your order, our Customer Service team is available to assist you. You can contact us Monday through Friday from 9:00 AM to 12:30 PM at +33 4 68 54 62 31.
Payments on the site are accepted in Euros and Bitcoins only.
Other currencies are listed to give you an idea of the cost in your currency.
For orders below these amounts, shipping costs depend on the package’s weight. You can find detailed shipping rates on the dedicated page of the website.
For any questions regarding tracking your package or the status of your order, please visit our "Track My Package" information page.
At Soin et Nature, we offer a variety of delivery options to best meet your needs.
Whether you prefer to receive your products at a pickup location, directly at your home (with or without a signature), or even at your workplace, we have a solution tailored to every situation.
To explore all delivery options and their corresponding rates, we encourage you to visit our dedicated page.
At Soin et Nature, we are committed to shipping your orders quickly, ensuring that everything is shipped within 24 to 48 hours, provided all ordered items are in stock.
Our customers benefit from a range of reliable and efficient delivery options for their orders, thanks to our trusted partners: Colissimo, Delivengo, and PrépaSecure.
Once a package leaves France, it is handled by the postal service of the destination country, ensuring continuity in the delivery service and guaranteeing that your order reaches you, wherever you are in the world.
If the order has not yet been marked as shipped, you must contact customer service as soon as possible, as once it has been confirmed, you will no longer be able to modify the order in your customer account.
If the order has not yet been shipped, customer service will be able to make the change.
Once an order has been shipped, it is no longer possible to change the delivery address.
If the selected delivery method does not require a signature and the package size allows it, it will be placed in your mailbox.
If the selected delivery method requires a signature or the package cannot fit in a mailbox, the carrier will drop off your package at a pickup location or post office.
You can then pick it up within 7 days by presenting your ID and the package tracking number.
Your package will be available for 7 days at a Pickup point and 3 days at a Pickup Station.
You have the option to refuse your package upon receipt from the carrier.
You can also contact our customer service at 04 68 54 62 31 (local call rate).
At Soin et Nature, we operate entirely in-house. All our teams are based at the Mailloles pharmacy in Perpignan, working together in constant harmony and coordination.
The Counter Team: Composed of four pharmacists and four pharmacy technicians, as well as two dermocosmetics consultants, this team is the face of our pharmacy. They welcome, advise, and serve our customers with professionalism and care.
The Web Team: This digital team includes two naturopaths, two webmasters, and a pharmacy technician, combining expertise in natural health with technological skills to maintain our dynamic and informative online presence.
The Goods Receiving Department: Essential to our supply chain, this department is managed by a dedicated receptionist who ensures the organization and efficient handling of incoming shipments.
The Picking Team: A team of three people is responsible for carefully assembling the products for each order, ensuring that every selected item meets our high quality standards.
The Shipping Team: Three dedicated employees are responsible for the meticulous packaging of orders and their handover to carriers, ensuring that every package arrives safely at its destination.
Our Laboratory Technician: She is dedicated to creating customized formulations, combining expertise and attention to detail in each one.
Customer Service: Three pharmacy technicians make up this attentive team, ready to answer any questions you may have regarding the delivery of your package or to provide specialized advice.
Our Pharmacist in Charge of Purchasing: In direct contact with suppliers, she carefully negotiates to secure the best prices and delivery times, guaranteeing our customers quality products at the best price.
The Managing Pharmacist: At the heart of our pharmacy, he coordinates and supervises all of these teams, ensuring the smooth overall operation of our pharmacy and our services.
Mailloles Pharmacy
124 Avenue Victor Dalbiez
66000 Perpignan
France
Our pharmacy is authorized by the Languedoc-Roussillon Regional Health Agency (ARS) to dispense medications online and to provide pharmaceutical compounding services. This authorization guarantees the quality of our service and our products. We comply with all the rules established by law governing the online sale of medications.
To order medications safely online, you must use a duly authorized French pharmacy. This will guarantee the origin and quality of the products. Outside the official distribution channels, buying online can be extremely dangerous, as the World Health Organization (WHO) estimates that 50% of medicines sold online are counterfeit.
Medications come from the French marketing channel and can only be distributed by French pharmacies.
The medications are indeed subject to authorization issued by the French National Agency for Medicines and Health Products Safety.
No, the law prohibits the sale of prescription drugs online. To obtain these types of products, you must visit a pharmacy with your prescription. If a website offers you prescription drugs, it is an illegal site! It does not meet the safety standards defined by law. You also take a significant risk to your health by purchasing a counterfeit medication. In fact, counterfeit medications sold online may be over-dosed, under-dosed, lack active ingredients, or contain substances that are dangerous to your health.
At Soin et Nature, we offer a variety of delivery options to best meet your needs. Whether you prefer to receive your products at a pickup location, directly at your home (with or without a signature), or even at your workplace, we have a solution tailored to every situation. To explore all delivery options and their corresponding rates, we encourage you to visit our dedicated page:“Shipping Costs.”
You can contact us by phone at +33468546231 from 9:00 AM to 12:30 PM Monday through Friday or via our contact form.
The product may not be part of our selection.
In that case, please contact us, and we’ll see if we can add the product to our catalog or recommend an equivalent product.
There are globule doses containing 200 globules and granule tubes containing 80 granules.
A globule dose is a homeopathic format designed to be taken all at once.
Granule tubes are intended for multiple doses and therefore come with a dosing cap. We sell both formats on our website.
The 200CH dilution is not offered by homeopathic laboratories in France. We are unable to obtain it.
Vaccine isotherapies are not combined and must therefore be ordered separately.
To order the isotherapies needed for your vaccines, please click the link.
Simply select the dosage form, the desired dilution, and enter the name of the vaccine to be prepared from the list of available vaccines.
Not all homeopathic strains are available on the website.
Some are custom-made preparations and require the use of customizable product sheets.
Feel free to contact customer service via the contact form to inquire about the availability of products you cannot find on the site.
They will then be able to guide you in ordering the desired product if it is available.
You can request a quote by sending the formula for the compounded preparation to customer service via the contact form.
As soon as the compounding department has prepared the quote, it will be sent to you by email.
If you accept it, you can return it with the note "quote #... approved."
Customer service will then add the requested compounding to your cart.
Medications are limited based on the legally permitted dosage.
Orders are also limited in weight and volume to meet carrier requirements.
Scroll down the website page.
The default language is displayed at the bottom.
When you hover your mouse over the language, a drop-down menu containing all available languages will open.
You can then click on the language you want.
There is a referral program on the site.
Here is the link to the referral program terms and conditions .
Our loyalty points program is simple.
When you make purchases on soin-et-nature.com, you earn points for every euro spent.
Once you have earned your loyalty points, you can use them to pay for future purchases.
All products classified as medications are excluded from the loyalty program, in accordance with the provisions of the June 20, 2013 decree regarding best practices for the online dispensing of medications.
Here is the link to the terms and conditions of the loyalty program.
A required field on your form was left blank, or the box "I have read the package insert for each medication" was not checked.
You can report an adverse reaction at any time on the Ministry of Solidarity and Health’s website by filling out a form.
