Our payment page uses SSL encryption (the latest, most reliable technology for encrypting digital data).
In all secure areas where the URL address of soin-et-nature.com begins with https:// (where the 's' stands for secure), information is encrypted and therefore protected before being transferred via the Internet.
Your credit card details (16-digit card number, 4-digit expiry date, last 3 digits of the pictogram on the back of the card, see below) are not transmitted unencrypted over the Internet, but are fully protected and encrypted using SSL (Secure Socket Layer) protocol.
Your bank transaction is then monitored by specialized human teams 24/7 to prevent identity theft and any misuse of your payment card. No credit card number is kept in our files.
Neither our team of pharmacists nor the website have access to your bank details, which are not recorded after your online purchase.
Only our bank (BNP PARIBAS), PayPal, Payzen or HiPay have access to your credit card details, which you communicate to them via a secure connection. The personal and confidential data you give us when you place an order is used exclusively to process your purchase, and is never passed on to third parties without your consent.
When you place your order, by choosing this method of payment, you will be redirected to the secure server of our banking partner Hipay or PayZen. All exchanges are encrypted using the SSL protocol to guarantee the security of your data.
The European Payment Services Directive (PSD2) introduces new rules to strengthen the security of online payments. When an online payment is initiated with your credit card, it is important to ensure that you are the originator of the purchase, and therefore limit the risk of fraud as much as possible.
Click on "Pay" to finalize your order on soin-et-nature.com.
You will then be redirected to your bank's authentication page to confirm payment:
Once payment has been authenticated, return to soin-et-nature.com to finalize the transaction.
Please note: This step is imperative to finalize payment and validate your order!
If you encounter a problem during the validation of your payment, you can contact customer service by e-mail via the contact page.
HiPay is a global payment platform.
HiPay believes that payment goes far beyond transaction processing. Thanks to a single, agile platform, this solution enables merchants to make the most of their payment data, whatever the sales channel.
This solution is a brand of the Lyra Network group, a recognized electronic payment operator in the banking sector.
PayZen and HiPay guarantee optimum security for your data, thanks to their use of the SSL protocol, which encrypts all information relating to your order.
At no point do your bank details appear in plain text or are given to merchants.
PayZen and HiPay exclusively manage the online payment service. For any problem concerning delivery or a dispute, we recommend that you contact our customer service department or your bank directly.
We only accept SEPA bank transfers for payment of your orders in our online pharmacy.
SEPA transfers allow you to transfer money from one account to another. It is harmonized at European level and allows you to pay in euros without additional bank charges in the European Union, Iceland, Norway, Liechtenstein, Switzerland, Monaco and San Marino.
Your order will be held for 5 working days pending receipt of your bank transfer, and then automatically cancelled if the funds have not been received within this period. Please indicate your order number and your name on the transfer so that we can identify it quickly.
Our bank details are displayed during the order process (choose bank transfer).
Your order will be validated on receipt of the bank transfer.
As a reminder, a bank transfer can take between 2 and 5 days to appear. If after this time the status of your order has not changed to "order in preparation", please contact us.
Soin-et-nature.com is the first online organic pharmacy to accept payment in bitcoin (BTC) on the same basis as theeuro (€).
For those of our customers unfamiliar with this new means of payment , here is a definition of the word from Wikipedia.
Bitcoin is a distributed electronic currency (crypto-currency). It enables the transfer of units called bitcoins via the Internet. Bitcoins exchanged in this way are intended to be used as a monetary currency and as a means of payment in this currency.
Soin-et-nature.com accepts bitcoin and soon other cryptocurrencies. Our online store uses the Paymium payment intermediary to enable customers to pay for their shopping baskets in bitcoins. From the user's point of view, simply use a bitcoin wallet to purchase pharmaceutical or parapharmaceutical products.
The payment procedure is simple: if you wish to use a bitcoin wallet to pay for a purchase on Soin-et-nature.com, simply add the desired products to your shopping cart, then fill in the necessary information: first and last name, billing address, delivery address, medical history and acceptance of the terms and conditions of sale. Leave a comment on the billing address page to inform us of your choice of payment in Bitcoins.
Then choose the method of payment for your medicines and dietary supplements by bank transfer - Bitcoins, and confirm your order.
You will then receive a payment request by e-mail via our Paymium account. Your order will then be prepared and dispatched once the Bitcoins transaction has been validated.
You can also pay via PayPal, the leader in secure online payment. Paypal enables buyers and sellers to send and receive payments online.
PayPal has over 100 million accounts in 190 countries and regions worldwide. It is accepted by merchants everywhere, both on and off eBay.
Your order will be held for 5 working days until we receive your cheque, then automatically cancelled if we don't receive it within that time. Please indicate your order number on the back of the cheque. We reserve the right to wait for the cheque to clear before dispatching the order, which may take up to 21 days depending on the bank.
We do not accept checks from foreign banks. Please make cheques payable to Pharmacie de Mailloles.
