Where is my order ?

Due to the epidemic of Coronavirus (Covid-19), we inform you that all the necessary measures are taken to guarantee the delivery of your packages.
In addition, to protect the health of postal workers, and ensure its essential missions, La Poste adapts its organization to changes in the health situation. This adaptation is done in permanent consultation with the health authorities, occupational medicine and trade union organizations.

Thanks for your understanding.

Click on your carrier logo to track your package


Follow your parcels with La Poste Follow your parcels with DPD Follow your parcels with Colissimo Follow your parcels with Chronopost


You can access at any time the follow-up of your order and download your invoice in "History of orders" of the heading "My account" on our site.

Telephone contacts of carriers:


Telephone contact France Post Metropolitan

Need advice and information, contact La Poste at +33 810 821 821.

The international customer service center is available Monday through Friday from 8 in the morning to 7 in the evening. (Please note that the service is not available on Saturdays). They offer a contact in English and French.


Useful answers

- Was my order registered by your services?

If the command is "Validated", it has been saved. An e-mail summary of your order is systematically sent to inform you of its consideration by our services.

- Have you received my check ? (if you chose this method of payment)

If the status of your order is "Awaiting Payment", we have not received your check yet. Upon receipt of it by our services, an e-mail is systematically sent to inform you and the status of your order becomes "in progress".

- Was my order processed?

When you confirm your order, it goes directly into treatment; its status is "In progress".

- Was my order shipped?

An e-mail is systematically sent to inform you of the dispatch of your order. The shipping date is recalled in my account> history of your orders.


Track orders

  1. Sign into your account
  2. Click on your order history
  3. Click in the detail of your order to find your carrier tracking number and follow your order step by step and click on the link of follow-up of your order


1- Log in to your account

"My account" button

2- Click on "History of your orders"

"Order history and details" button

3- Click on the reference of your order

"reference order" column

Follow your step-by-step order in the chart below and check the status of your order on the carrier's chosen site using the tracking number.

Click on the name of the partner carrier of La Poste in your country to track your package


You can also follow the progress of your order on https://m.17track.net/fr in the event of a display problem on the La Poste group's parcel tracking site.

Pays Delivengo Colissimo
Albanie Posta Shqiptare Posta Shqiptare
Algérie Algérie Poste EMS
Allemagne Deutsch post ou DHL DPD
Arabie Saoudite Saudi Post Saudi Post
Arménie Haypost  
Australie Australia Post Australia Post
Autriche Austrian Post DPD
Belgique Bpost Bpost
Bosnie-Herzégovine BH POŠTA  
Brésil Correios Correios
Bulgarie Bulgarian Posts Bulgarian Posts
Canada Postes du Canada Postes du Canada
Chine China Post  
Chypre Cyprus Post Cyprus Post
Colombie 4-72 4-72
Corée du Sud Korea Post  
Croatie Hrvatska pošta Hrvatska pošta
Danemark PostNord  
Émirats arabes unis Emirates Post Emirates Post
Espagne Correos SEUR
Estonie Omniva  
États-Unis USPS USPS
Finlande Posti Posti
Géorgie Georgian Post Georgian Post
Hong Kong Hongkong Post Hongkong Post
Hongrie Magyar Posta  
Ile Maurice Mauritius Post DPD
Inde India Post  
Indonésie POS Indonesia POS Indonesia
Irlande An Post  
Islande Posturinn Posturinn
Israël Israel Post Israel Post
Italie Poste italiane BRT
Japon Japan Post  
Jersey Jersey Post  
Kazakhstan Post.kz  
Koweït 17 track 17 track
Lettonie Latvijas Pasts  
Lituanie Lietuvos paštas DPD
Luxembourg Post Luxembourg DPD
Macédoine du Nord Post of North Macedonia  
Malaisie Pos Malaysia Pos Malaysia
Malte Malta Post Malta Post
Maroc Poste Maroc Amana Chronopost Maroc
Mexique Correos de Mexico  
Norvège Posten Posten
Pakistan Pakistan Post  
Pays-Bas Post nl DPD
Pérou Serpost Serpost
Pologne Poczta Polska  
Portugal Portugal CTT DPD
Qatar   Qatar Post
Roumanie Posta Romana Posta Romana
Royaume-Uni Royal Mail Parcel Force
Russie Pochta Pochta
Serbie Posta  
Singapour Singapore post Singapore post
Slovénie Pošta Slovenije DPD
Suède PostNord DPD
Suisse La Poste Suisse La Poste Suisse
Taïwan iPost iPost
Tchéquie (République Tchèque) Ceska Posta  
Thaïlande Thailand Post Thailand Post
Turquie PTT Turkish Post  
Ukraine Ukrposhta Ukrposhta
Vietnam Vietnam Post Vietnam Post

Order quicker !

Commande rapide

Save time by using the quick order form. With a few clicks , you can easily order your favorite references.

Formulaire de commande rapide