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Where is my order

Where is my order ?

Due to the epidemic of Coronavirus (Covid-19), we inform you that all the necessary measures are taken to guarantee the delivery of your packages.
In addition, to protect the health of postal workers, and ensure its essential missions, La Poste adapts its organization to changes in the health situation. This adaptation is done in permanent consultation with the health authorities, occupational medicine and trade union organizations.

Thanks for your understanding.

Click on your carrier logo to track your package

 

Follow your parcels with La Poste Follow your parcels with DPD Follow your parcels with Colissimo Follow your parcels with Chronopost

 

You can access at any time the follow-up of your order and download your invoice in "History of orders" of the heading "My account" on our site.

Telephone contacts of carriers:

 

Telephone contact France Post Metropolitan

Need advice and information, contact La Poste at +33 810 821 821.

The international customer service center is available Monday through Friday from 8 in the morning to 7 in the evening. (Please note that the service is not available on Saturdays). They offer a contact in English and French.

 

Useful answers

- Was my order registered by your services?

If the command is "Validated", it has been saved. An e-mail summary of your order is systematically sent to inform you of its consideration by our services.

- Have you received my check ? (if you chose this method of payment)

If the status of your order is "Awaiting Payment", we have not received your check yet. Upon receipt of it by our services, an e-mail is systematically sent to inform you and the status of your order becomes "in progress".

- Was my order processed?

When you confirm your order, it goes directly into treatment; its status is "In progress".

- Was my order shipped?

An e-mail is systematically sent to inform you of the dispatch of your order. The shipping date is recalled in my account> history of your orders.

 

Track orders

  1. Sign into your account
  2. Click on your order history
  3. Click in the detail of your order to find your carrier tracking number and follow your order step by step and click on the link of follow-up of your order

 

1- Log in to your account

"My account" button

2- Click on "History of your orders"

"Order history and details" button

3- Click on the reference of your order

"reference order" column

Follow your step-by-step order in the chart below and check the status of your order on the carrier's chosen site using the tracking number.

Click on the name of the partner carrier of La Poste in your country to track your package.

To track DPD and SEUR packages in your country, please use the international tracking number made available on the French Post website.

Country Delivengo Colissimo
South Africa Global Track & Trace Global Track & Trace
Albania Posta Shqiptare Posta Shqiptare
Algeria Algérie Poste EMS
Germany Deutsch post ou DHL DPD
Saudi Arabia Saudi Post Saudi Post
Armenia Haypost Haypost
Australia Australia Post Australia Post
Austria Austrian Post DPD
Belgium Bpost Bpost
Bosnia and Herzegovina BH POŠTA BH POŠTA
Brazil Correios Correios
Bulgaria Bulgarian Posts Bulgarian Posts
Cambodia Cambodia Post Cambodia Post
Canada Postes du Canada Postes du Canada
China China Post China Post
Cyprus Cyprus Post Cyprus Post
Colombia 4-72 4-72
South Korea Korea Post Korea Post
Croatia Hrvatska pošta Hrvatska pošta
Denmark PostNord PostNord
Egypt Egypt Post Egypt Post
United Arab Emirates Emirates Post Emirates Post
Spain Correos SEUR
Estonia Omniva DPD
United states USPS USPS
Finland Posti Posti
Georgia Georgian Post Georgian Post
Greece ELTA ELTA
Hong Kong Hongkong Post Hongkong Post
Hungary Magyar Posta DPD
Mauritius Mauritius Post DPD
India India Post India Post
Indonesia POS Indonesia POS Indonesia
Ireland An Post DPD
Iceland Posturinn Posturinn
Israel Israel Post Israel Post
Italy Poste italiane BRT
Japan Japan Post Japan Post
Jersey Jersey Post Jersey Post
Kazakhstan Post.kz Post.kz
Kuwait 17 track 17 track
Laos Postes du Laos Postes du Laos
Latvia Latvijas Pasts DPD
Lithuania Lietuvos paštas DPD
Luxembourg Post Luxembourg DPD
Macau Correios de Macao Correios de Macao
North Macedonia Post of North Macedonia Post of North Macedonia
Malaysia Pos Malaysia Pos Malaysia
Malta Malta Post Malta Post
Morocco Poste Maroc Amana Poste Maroc Amana
Mexico Correos de Mexico Correos de Mexico
Norway Posten Posten
New Zealand Nzpost Nzpost
Pakistan Pakistan Post Pakistan Post
The Netherlands Post nl DPD
Peru Serpost Serpost
Poland Poczta Polska DPD
Portugal Portugal CTT DPD
Qatar Qatar Post Qatar Post
Romania Posta Romana Posta Romana
United Kingdom Royal Mail Parcel Force
Russia Pochta Pochta
San Marino Poste San Marino Poste San Marino
Serbia Posta Posta
Singapore Singapore post Singapore post
Slovakia Slovakia Post DPD
Slovenia Pošta Slovenije DPD
Sweden PostNord PostNord
Swiss La Poste Suisse La Poste Suisse
Taiwan iPost iPost
Czechia (Czech Republic) Ceska Posta DPD
Thailand Thailand Post Thailand Post
Türkiye PTT Turkish Post PTT Turkish Post
Ukraine Ukrposhta Ukrposhta
Vietnam Vietnam Post Vietnam Post

 

You can also follow the progress of your order on https://m.17track.net/fr in the event of a display problem on the La Poste group's parcel tracking site.