Click on your carrier logo to track your package
You can access at any time the follow-up of your order and download your invoice in "History of orders" of the heading "My account" on our site.
Telephone contacts of carriers:
Telephone contact France Post Metropolitan
Need advice and information, contact La Poste at +33 810 821 821.
The international customer service center is available Monday through Friday from 8 in the morning to 7 in the evening. (Please note that the service is not available on Saturdays). They offer a contact in English and French.
- Was my order registered by your services?
If the command is "Validated", it has been saved. An e-mail summary of your order is systematically sent to inform you of its consideration by our services.
- Have you received my check ? (if you chose this method of payment)
If the status of your order is "Awaiting Payment", we have not received your check yet. Upon receipt of it by our services, an e-mail is systematically sent to inform you and the status of your order becomes "in progress".
- Was my order processed?
When you confirm your order, it goes directly into treatment; its status is "In progress".
- Was my order shipped?
An e-mail is systematically sent to inform you of the dispatch of your order. The shipping date is recalled in my account> history of your orders.
- Sign into your account
- Click on your order history
- Click in the detail of your order to find your carrier tracking number and follow your order step by step and click on the link of follow-up of your order
1- Log in to your account
2- Click on "History of your orders"
3- Click on the reference of your order
Follow your step-by-step order in the chart below and check the status of your order on the carrier's chosen site using the tracking number.