Where is my order ?

Due to the epidemic of Coronavirus (Covid-19), the number of orders is currently very high.
We inform you that all the necessary measures are taken to guarantee the delivery of your packages but delays in shipping of several days are expected.
Our partner Colissimo la Poste informs us that delivery to Pickup and post offices is suspended.
In addition, to protect the health of postal workers, and ensure its essential missions, La Poste adapts its organization to changes in the health situation. This adaptation is done in permanent consultation with the health authorities, occupational medicine and trade union organizations.

From the week of Monday March 30, and until further notice, collections, deposits and distribution of packages will be done on the basis of 3 days worked in the week, Wednesday to Friday.

We invite you to choose home delivery, and to order only the bare essentials.
Thanks for your understanding.

Click on your carrier logo to track your package

Follow your parcels with La Poste Follow your parcels with DPD Follow your parcels with Colissimo Follow your parcels with Chronopost

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POSITION OF THE POSTAL CARRIER WITH THE COVID19

 

La Poste maintains its activities, whether in processing on its industrial platforms or in delivery. 

The National offer with COLISSIMO signature is however stopped.

Press release of 03-16-2020

"France entered this Sunday March 15 at midnight in stage 3 to mitigate the effects of the spread of the coronavirus on the territory. A general measure to close all non-essential businesses has been decided, but the activities essential to the life of the countries continue.

La Poste as a public service company and "operator of vital importance for the country", contributes to it and therefore maintains the continuity of its essential activities for the population, with absolute respect for the health of its employees and clients.

1000 post offices will therefore be open this Monday from 11:00 am and this morning, 80% of the letter carriers ensure their rounds. La Poste's industrial machinery is operating normally (sorting center for letters and parcels).

Depending on the evolution of the health situation and the absenteeism of the teams, adjustments will be made from day to day and the terms of operational continuity will be communicated as soon as possible. "

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You can access at any time the follow-up of your order and download your invoice in "History of orders" of the heading "My account" on our site.

Telephone contacts of carriers:

Telephone contact France Post Metropolitan

Need advice and information, contact La Poste at +33 810 821 821.

The international customer service center is available Monday through Friday from 8 in the morning to 7 in the evening. (Please note that the service is not available on Saturdays). They offer a contact in English and French.

Useful answers

- Was my order registered by your services?

If the command is "Validated", it has been saved. An e-mail summary of your order is systematically sent to inform you of its consideration by our services.

- Have you received my check ? (if you chose this method of payment)

If the status of your order is "Awaiting Payment", we have not received your check yet. Upon receipt of it by our services, an e-mail is systematically sent to inform you and the status of your order becomes "in progress".

- Was my order processed?

When you confirm your order, it goes directly into treatment; its status is "In progress".

- Was my order shipped?

An e-mail is systematically sent to inform you of the dispatch of your order. The shipping date is recalled in my account> history of your orders.

 

Track orders

  1. Sign into your account
  2. Click on your order history
  3. Click in the detail of your order to find your carrier tracking number and follow your order step by step and click on the link of follow-up of your order

1- Log in to your account

"My account" button

2- Click on "History of your orders"

"Order history and details" button

3- Click on the reference of your order

"reference order" column

Follow your step-by-step order in the chart below and check the status of your order on the carrier's chosen site using the tracking number.


Order quicker !

Commande rapide

Save time by using the quick order form. With a few clicks , you can easily order your favorite references.

Formulaire de commande rapide