General conditions of online sale

Preamble

Article 1: Identification of the seller

PHARMACIE DE MAILLOLES is a Limited Liability Company (SELARL with a capital of 308 000 €) registered in the PERPIGNAN trade and companies register under the number 504 435 934, whose VAT number INTRACOMMUNAUTAIRE is the FR47504435934dont the head office is located at 124 avenue Victor DALBIEZ in PERPIGNAN (66 000).

PHARMACIE DE MAILLOLES can be reached at the address indicated or by telephone, from Monday to Friday, at 0468545474 (non-premium rate call) from 9:30 am to 12:30 pm and from 2:30 pm to 4:30 pm

The telephone or connection charges for contacting the PHARMACY are, where applicable, the responsibility of the USER.

Certificate of Registration to the Ordre des pharmaciens titulaire: 
Arnaud COMAILLS Registration number with the Order of Pharmacists: 123 792A N ° RPS 10001935856 
Delphine COMAILLS Registration Number of the Order of Pharmacists: 124 114A N ° RPS 10001938728 
Prefectural exploitation license N ° 228, granted by prefectural decree on April 21, 1987 (ORDER N ° 2185/2008 Registration N ° 644).

The director of the publication care-and-nature.com is Mr. Arnaud Comaills, Doctor in Pharmacy 
Accommodation 
This website is hosted by Ovh, 2 Rue Kellermann 59100 Roubaix. 
RCS Roubaix - Tourcoing 424 761 419 00011 code APE 721Z 
VAT number: FR 22 424 761 419

Article 2: Purpose

The company PHARMACIE DE MAILLOLES operates a website selling products called "parapharmacy" accessible at the Internet address "www.soin-et-nature.com" .

These general conditions of sale, to the exclusion of all others, govern the contractual relations linking the company PHARMACIE DE MAILLOLES to any non-commercial individual consulting the website accessible at the address "www.soin-et-nature. com " and / or wishing to acquire a product offered for sale on said site.

PHARMACIE DE MAILLOLES reserves the right to modify these terms and conditions at any time.

The present general conditions of sale were updated on May 2, 2018. This edition cancels and replaces the previous versions.

In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.

The USER has the option to save and / or print these terms and conditions of sale and keep them.

Article 3: Language

The contract concluded under these conditions is French-language.

Article 4: Definitions

Each term or expression hereinafter shall have, when it is used in capital letters herein, the following meanings:

  • "PHARMACY" means the company PHARMACIE DE MAILLOLES as identified in Article 1 hereof;

  • "SITE" means the infrastructure developed by PHARMACY according to the computer formats usable on the Internet, accessible at the address "www.soin-et-nature.com" and intended to be consulted by the USERS to know or acquire the products or services it offers for sale;

  • "PRODUCT" means any product offered on the SITE;

  • "PREPARATION" means a mixture of herbal substances prepared by PHARMACY according to the usual recipes of PHARMACY;

  • "SPECIFIC PREPARATION" means a mixture of herbal substances prepared by PHARMACY according to the specific instructions given by the USER;

  • "USER" means the natural person consulting the SITE or wishing to acquire one or more PRODUCTS;

  • "PRODUCT SHEET" means the WEBSITE page presenting a PRODUCT and indicating its description and price.

Offer

Article 5: Products

5.1. Overview

The PHARMACY makes sure that the descriptions of the PRODUCTS offered on the PRODUCT SHEET of each PRODUCT make the USER able to know the essential characteristics of the PRODUCTS before final ordering.

It is up to the USER to ensure, before any order, that the PRODUCTS that he wishes to acquire correspond to these needs and expectations and, in particular, must make sure that he presents no incompatibility or allergy with the components of the product. product.

Minors under the age of 16 are not allowed to buy drugs on the site

PHARMACY is careful not to offer counterfeit products or products that do not meet the standards in force.

If, in spite of the PHARMACY's attention to the description of the PRODUCTS, an error occurred in the description of the essential characteristics of PRODUCTS, PHARMACY undertakes to reimburse the PRODUCT (S) in question under the conditions set out in Articles 17 and 18.

The presentation and / or the packaging of the PRODUCTS put on sale on the WEBSITE not falling under the essential characteristics of the said PRODUCTS, the photographs representing the various PRODUCTS and SPECIFIC PREPARATIONS published on the SITE are given for information only and are not contractual.

The sale of the products of the company "Cosmétique Active France": La Roche posay, Vichy, Skinceutical, Sanoflore and Roger & Gallet, is limited to visitors to the site who are established or resident in the European Economic Area as defined above. under or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein).

No sale to a state outside this economic area and containing products from this laboratory will be honored by the PHARMACY. Any sale that would be made and / or validated notwithstanding the above will be immediately resolved in its entirety, without compensation.

The sale of products from this laboratory is limited to six (6) identical products per day, per order and / or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Product sales are restricted to individuals for their personal use and consumption and to authorized distributors.

The sale of all "Pierre Fabre Dermo Cosmetics" ranges: Avene thermal water, A-Derma, Ducray, Klorane, Elancyl, Rene Furterer, is limited to the European Economic Area as defined below. No sale to a state outside this economic area and containing products from this laboratory will be honored by the PHARMACY. Any sale that would be made and / or validated notwithstanding the above will be immediately resolved in its entirety, without compensation.

This laboratory limits the sale of its products to 6 identical references sold to the same end user during a period of 15 consecutive days. We are required to inform Pierre Fabre Cosmetic Dermo for all requests for delivery greater than this number.

European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Czech Republic, Romania, United Kingdom, Slovakia, Sweden, Liechtenstein, Norway.

5.2. Order abroad

Any order for a PRODUCT destined for a country other than METROPOLITAIRE FRANCE, is under the full responsibility of the USER. The USER undertakes, before any order, to inquire about the restrictions in force and the applicable law in the territory of reception of the PRODUCT. As such, it is his responsibility to ensure that he can freely acquire the PRODUCT in the receiving territory of the PRODUCT.

No medicine will be delivered outside French territory. Only available at the pharmacy in Perpignan (France).

Article 6: Price

The prices of the PRODUCTS as indicated on the product sheets are indicated in euros and heard all taxes included for France and the European Union and excluding shipping costs.

In the event that an error of seizure or calculation would appear a price paltily derisory, the PHARMACY reserves the right to not honor the order and to refund the USER if necessary, within a maximum period of 30 days.

In case of SPECIFIC PREPARATION, the price is communicated to the USER in accordance with article 12 of these rules.

The PHARMACY reserves the right to practice different prices in the pharmacy and on the SITE.

In the event of an order for a PRODUCT destined for a country other than METROPOLITAIRE FRANCE, the USER recognizes to be importer of the concerned products and makes his personal case, near the competent authorities, of all the declarations and payment of the taxes. likely to be due, including customs duty.

6.1. Mandatory Health Insurance Fund

The USER is expressly informed and accepts that no care sheet will be provided for the PRODUCTS ordered on the SITE. In this way, no reimbursement can be supported by the French Compulsory Health Insurance Fund.

Article 7: Postage

See the dedicated page by clicking on the following link for more details: n general conditions of delivery

Article 7.1) Metropolitan France, Andorra and the Principality of Monaco

The delivery is carried out by the LAPOSTE company and the So Colissimo service, according to the conditions of the service (available at http://www.colissimo.fr/so/So_Colissimo.jsp).

  • The delivery costs are 4.99 euros in local shops and 6.99 euros at home.

  • Delivery in local commerce is offered from € 49 purchase.

  • Home delivery is offered from 69 € of purchase.

Article 7.2) Delivery outside metropolitan France

The shipping costs correspond to the COLLISSIMO postage rates of the post office in force on the day of the order, accessible by the following link: http://www.colissimo.fr/ .

  • Delivery costs from 13.90 euros including tax for parcels of less than 2KG depending on the destination.

  • The delivery is offered from 99 € of purchase (for parcels of less than 2KG) in the countries of zone 1 and 2 according to the division of La Poste.

It is reminded that in the event of an order for a PRODUCT destined for a country other than METROPOLITAIRE FRANCE, the USER recognizes to be importer of the concerned products and makes his personal case, near the competent authorities, of all the declarations and payment of taxes that may be due, including customs duties. 
We reserve the right not to deliver in certain countries.

Article 8: Availability

The PRODUCTS are available for sale as long as they appear on the SITE and unless otherwise stated.

Promotions are always heard while stocks last.

If, despite the attention of the PHARMACY, a PRODUCT should nevertheless be unavailable after the order has been placed, the PHARMACY will immediately inform the USER and proceed, if necessary, with the reimbursement as soon as possible and at the latest in the 14 days. The USER can not claim any compensation due to this unavailability.

Article 9: Delivery time and delivery deadline

Delivery times depend on the delivery method chosen by the USER.

The deadline for delivery of a PRODUCT according to the delivery method is mentioned on each PRODUCT SHEET by clicking on the "delivery deadline" link.

However, when, in the same order, several PRODUCTS have different delivery deadlines, the delivery deadline for the entire order corresponds to the delivery deadline for the PRODUCT whose delivery date is the furthest .

This delivery deadline for the entire order is indicated when confirming the order.

In case of SPECIFIC PREPARATION, the delivery deadline is specified to the USER in accordance with article 12 hereof.

order

Article 10: Identification

Each USER wishing to place an order for PRODUCTS on the SITE must first have created an account on the SITE and be identified.

    1. Create an account

During his first order, the USER must first follow the procedure of creating an account.

During the account creation procedure, the USER chooses a password.

This password is personal and is kept by the USER under his responsibility. Any loss or omission must be reported to the PHARMACY at short notice, by completing the form provided on the SITE.

    1. Identification

The USER has the possibility to place his order online from the SITE.

The order can be registered on the SITE only if the USER is identified by the entry of his email address and the password he has chosen.

Article 11: Order procedure out SPECIFIC PREPARATIONS

The USER who wishes to place an order must first add the PRODUCTS he wishes to purchase to his basket by clicking on the "add to cart" button.

The USER may, at any time, access the contents of his basket and modify it by clicking on the link "currently (number of items) in my basket" .

The USER, when he wishes to validate his basket and thus confirm his order, must click on the button "finish my order" .

The USER must then follow the ordering procedure indicating the requested information on billing and delivery.

At the end of the procedure, the USER is offered a summary of the information concerning his order and indicating:

  • Identification of PHARMACY;

  • The designation of the PRODUCTS ordered;

  • The price of the PRODUCTS ordered (HT and TTC);

  • Shipping charges ;

  • The total amount of the order;

  • Payment method ;

  • The billing address;

  • The delivery method;

  • The delivery adress ;

  • The delivery deadline;

  • These general conditions.

The USER can then correct any errors made when entering information.

If the order is compliant, the USER, after having read it, must accept these terms and conditions by checking the box provided for this purpose or give up his order.

The USER then validates the order by clicking on the "confirm my order" button.

This final validation implies express acceptance of the order and these general conditions of sale.

Attention, any order commits the USER to pay.

Article 12: Order procedure - SPECIFIC PREPARATIONS

The USER who wishes to order a SPECIFIC PREPARATION must send a specific request to the PHARMACY via the form provided for this purpose or by email to the address indicated.

The application must mention the exact recipe desired.

The PHARMACY carries out a feasibility check and reserves the right to refuse to carry out a SPECIFIC PREPARATION, especially in case of contraindication to the desired mixture.

Within a maximum of two working days from receipt of the request, the PHARMACY sends an email:

  • Either to indicate to the USER that the SPECIFIC PREPARATION requested can not be carried out;

  • Either to propose to the USER a quote for the SPECIFIC PREPARATION requested.

In the latter case, a quotation, mentioning the price excluding VAT and VAT of the SPECIFIC PREPARATION and the delivery time after validation is proposed to the USER. The USER must give his Voucher for written agreement by return of mail to validate his request of personalized formula. It is reminded that a voucher for agreement commits its order and in accordance with the exclusions of Article L.221-28 of the Consumer Code (see Article 19) this product can not be returned or exchanged.

After sending his voucher for agreement by email, a clickable link is sent to the user who, after identification, adds the SPECIFIC PREPARATION solicited to the basket.

The quote is valid for one month from the date of issue.

The USER may add other products to his basket.

The USER may, at any time, access the contents of his basket and modify it by clicking on the link "my basket" .

The USER, when he wishes to validate his basket and thus confirm his order, must click on the button "finish my order" .

The USER must then follow the ordering procedure indicating the requested information on billing and delivery.

At the end of the procedure, the USER is offered a summary of the information concerning his order and indicating:

  • Identification of PHARMACY;

  • The designation of the PRODUCTS ordered;

  • The price of the PRODUCTS ordered (HT and TTC);

  • Shipping charges ;

  • The total amount of the order;

  • Payment method ;

  • The billing address;

  • The delivery method;

  • The delivery adress ;

  • The delivery deadline;

  • These general conditions.

The USER can then correct any errors made when entering information.

If the order is compliant, the USER, after having read it, must accept these terms and conditions by checking the box provided for this purpose or give up his order.

The USER then validates the order by clicking on the "confirm my order" button.

This final validation implies express acceptance of the order and these general conditions of sale.

Attention, any order commits the USER to pay.

Article 13: Proof of the order

The computerized registers kept in the computer systems of the PHARMACY will be considered as proof of communications and orders.

It is expressly agreed that, unless there is a manifest error on the part of the PHARMACY, the data stored in the PHARMACY's computer systems have probative force with regard to the orders placed by the USER. Data in computer or electronic form constitutes valid evidence and as such is admissible under the same conditions and with the same probative value as any document that may be drawn up, received or kept in writing.

The filing of purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.

Article 14: Order confirmation and follow-up

After validation of the order, the PHARMACY sends the USER confirmation of his order by email to the email address indicated in his account.

The progress of the order can be followed by the USER from his account on the SITE.

Payment of the price

Article 15: Payment of the price

The payment is made in the conditions provided during the order. All purchases are payable in cash and without discount when ordering. The PHARMACY also reserves the right to charge the buyer bank charges and agios he would have to bear due to the issue by the buyer means of payment that do not allow the seller to recover his claim .

The USER has the choice of the following payment methods:

  • Credit card: Visa, Eurocard MasterCard and Carte bleue;

  • Check (only for the USER residing in metropolitan France).

  • Bank transfer from a PAYPAL account.

  • SEPA bank transfer.

  • Bitcoin transfer via the Paymium account
    1. Payment by credit card

Payments by credit card are managed by:

BNP Paribas Bank 
Kennedy Agency 
15 Kennedy Boulevard 
66000 PERPIGNAN 
LA FRANCE

The Virtual Electronic Payment Terminal is managed by LYRA NETWORK, 65, rue CARMIN in LABEGE (31,670).

Online payments are secured by our banking partner LYRA NETWORK (PAYZEN). This system ensures a high level of confidentiality, the credit card number, its expiry date and the last 3 digits of the visual cryptogram are always encrypted so as never to appear. Transactions greater than € 1 will activate the 3D Secure function, which will always ask for a confirmation code. This confirmation code will usually be sent via SMS to the mobile phone of the cardholder. For sales outside mainland France, 3D Secure will be systematically activated.

The Client's bank details are not entered on the Site, but on the secure Payzen page where they are encrypted and then securely transmitted to authorization servers that check the data with the Client's bank, in order to avoid abuse and fraud.

The PHARMACY does not have access to the banking information of the USER but is simply informed of the execution of the payment by the aforementioned companies.

The order can be paid by credit card, Visa, Mastercard. The bank account USER will be debited after a period of 24 hours maximum after the date of the order, and it will be considered effective upon confirmation of the agreement of the bank payment centers.

The PHARMACY reserves the right to interrupt or cancel a transaction for any legitimate reason, in particular in case of suspected fraud or in case of non-regularized unpaid.

In the absence of confirmation of payment, the order is canceled and the USER is informed by email.

The payment by CB by telephone is not accepted, but the USER can be guided by telephone for the realization of his order.

    1. Payment by check

Payments by check must be made in the name of the "Mailloles Pharmacy" and be addressed to:

Mailloles Pharmacy 
124 Victoire Avenue DALBIEZ 
66000 PERPIGNAN 
la France

In the case where the check is not received by the PHARMACY within two months, the order is canceled.

In the event that the product becomes unavailable during this period, the order is canceled in accordance with article 8 hereof.

The USER is informed of the cancellation of his order by email.

    1. Payment by PayPal

    1. Payment by SEPA bank transfer

Payments by bank transfer are payable to PHARMACIE DE MAILLOLES according to these details IBAN FR76 3000 4000 3200 0102 1209 075

BIC BNPAFRPPPPG

Only for SEPA euro transfers in the European Union to this bank BNPPARIBAS PERPIGNAN KENNEDY 
BVD KENNEDY 
66000 PERPIGNAN

Your order will be shipped upon receipt of your transfer.

Delivery

Article 16: Delivery

The USER has the choice to be delivered, either at home or at another address of his choice, indicated during the ordering procedure.

USER to communicate the delivery address under his full responsibility. In the event that the PRODUCT can not be delivered due to an error in the address made by the USER, or in the event that the USER does not withdraw the PRODUCT in due time, the PRODUCT is returned to the PHARMACY.

In such cases, the USER is informed and may request to receive a second delivery, the delivery costs of the second shipment remaining at his expense.

Failing instructions within a period of 10 days from the return of the PRODUCT, the order is canceled and the USER refunded.

The delivery charges are indicated in article 7 hereof.

The delivery deadline indicated is valid in case of immediate payment of the order by credit card.

In the case of payment by check, the delivery deadline will be delayed by the time required for the receipt and cashing of the check.

In case of payment by PAYPAL, the delivery deadline will be delayed by the time required for payment confirmation by PAYPAL.

In case of payment by bank transfer, the delivery deadline will be deferred for the time required to receive the transfer.

Article 17: Reception

At the time of receipt, it is the responsibility of the USER to check the goods and, if necessary, to make reservations on the delivery note.

The reception is considered done when the USER or any third party designated by him, receives the PRODUCTS. In this respect, the parties recognize that the delivery control and monitoring system made available by the carrier is authentic.

 

In the absence of reserves on the delivery note, the PRODUCTS are presumed to be in conformity and free from visible defects. It is specified that the mention "subject to unpacking" is void.

 

Complaint and right of withdrawal

Article 18: Complaint

In the case of a lack of conformity or an error attributable to the PHARMACY in the order, the USER informs the PHARMACY by phone call (0468546231) and returns the PRODUCT (S) non compliant (s) accompanied the form available here , at:

Mailloles Pharmacy 
124 Victoire Avenue DALBIEZ 
66000 PERPIGNAN 
la France

After verification by the PHARMACY and in the event that the non-conformity or the error is attributable to an error of the PHARMACY, the PHARMACY bears the costs of return of the PRODUCT and carries out its replacement as soon as possible.

Article 19: Right of withdrawal outside PREPARATIONS and SPECIFIC PREPARATIONS

19.1. Right to retract

For PRODUCTS other than PREPARATIONS and SPECIFIC PREPARATIONS and in accordance with Article L.121-21 of the Consumer Code, the USER has a period of fourteen (14) days to exercise his right of withdrawal without having to justify reasons, or to pay penalties, except, where applicable, the cost of return.

The period of fourteen (14) days runs from the receipt or withdrawal of the Order by the USER of the ordered products. Any exercise of the right of withdrawal outside this period can not be accepted.

When the deadline expires on a Saturday, a Sunday, a holiday or holiday, it is extended until the next business day.

The USER wishing to use his right of withdrawal must send to the PHARMACY before the expiry of the period referred to above the withdrawal form attached to the order (and available here ), or any other unambiguous statement expressing his opinion. willingness to exercise his right of withdrawal at:

Mailloles Pharmacy 
124 Victoire Avenue DALBIEZ 
66000 PERPIGNAN

la France

In accordance with Article L.221-23 of the Consumer Code, the USER must return, within fourteen (14) days of the communication of his decision to exercise his right of retraction, the PRODUCT (S) ) properly protected, indicating the order number, in their original packaging (s), in perfect condition (without any impairment other than those required to establish the nature, characteristics and functioning of the PRODUCT except to engage the responsibility of the USER) and accompanied (them) their (their) accessories and documentation with the address:

 

Mailloles Pharmacy 
124 Victoire Avenue DALBIEZ 
66000 PERPIGNAN 
la France

The direct costs of return are the responsibility of the USER.

The PHARMACY will reimburse the USER for all payments received for the order, including delivery charges (with the exception of additional costs resulting from the fact that the USER has chosen, if necessary, a delivery method other than less expensive mode of standard delivery proposed by the PHARMACY), without undue delay, and at the latest fourteen (14) days from the day the PHARMACY is informed of the decision of retraction by the USER.

The PHARMACY reserves the right to defer the reimbursement until receipt of the returned PRODUCTS or until the USER provides the proof of shipment of the PRODUCTS, the date selected being the date of the first of these facts.

The PHARMACY will reimburse the USER using the same payment method used by the USER for the initial transaction, unless he accepts a different means. In any case, this refund will not cause any costs for the USER.

19.2. Exclusion of the right of withdrawal

In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal is excluded for the products referred to in the said article and more specifically in its 3 ° to 5 °):

"[The] supply of goods made to the consumer's specifications or clearly personalized;

"[The] goods likely to deteriorate or expire quickly

"Goods that have been unsealed by the consumer after delivery and can not be returned for reasons of hygiene or health protection".

Also, no right of withdrawal may apply to medicines or products with rapid expiry (3 months) and specific preparations referred to in Article 19 hereof.

Similarly, no right of withdrawal may apply in particular to the following PRODUCTS if they have been unsealed:

  • Personal hygiene products (including toothbrush, nail clippers, toothpaste, make-up, creams, polish, shower, shampoo ...);
  • Products requiring special storage conditions (especially infant milk, products based on hyaluronic acid ...);
  • Medical devices;

Article 20: Right of withdrawal: PREPARATIONS SPECIFIC PREPARATIONS

20.1. The PREPARATIONS are made by the PHARMACY and are delivered sealed.

Due to their nature, in particular the impossibility to put them on sale in case of return unsealed for reasons of health, and in application of the provisions of article L.221-28, the PREPARATIONS can not be the object a right of withdrawal once unsealed and fall under article 19.2 hereof.

Accordingly, the right of withdrawal applies under the conditions set out in Article 19 hereof that sealed PREPARATIONS.

20.2. Pursuant to the provisions of Article L.221-28 (3) of the French Consumer Code, the SPECIFIC PREPARATIONS are "goods made to the consumer's specifications or clearly personalized" . As such, SPECIFIC PREPARATIONS are not subject to any right of withdrawal.

guarantees

Article 21: Guarantee

All PRODUCTS offered on the SITE are subject to the guarantee of hidden defects provided for in articles 1641 and following of the Civil Code.

For items delivered defective, the USER is guaranteed to return them in accordance with articles L.211-4 of the Consumer Code.

Under Article 3 of the Decree of 18 December 2014, it is recalled that the consumer, when acting as a legal guarantee of conformity:

- Has a period of two years from delivery of the property to act;

- Can choose between the repair or replacement of the property, subject to the cost conditions provided by L.211-9 of the Consumer Code;

- Is exempted from showing proof of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

The legal guarantee of conformity applies regardless of the commercial guarantee that may be granted.

The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, may choose the resolution of the sale or a reduction of the selling price in accordance with Article 1644 of the Civil Code.

Other provisions

Article 22: Personal Data

As part of the operation of the SITE, PHARMACY collects personal data on registered USERS required to process current and future orders.

This treatment was the subject of a declaration to the CNIL under the number 1620021.

In accordance with the Data Protection Act of January 6, 1978, the USER has a right of access, opposition and rectification of data concerning him, either directly on the SITE, or by mail by writing to the PHARMACY at the address:

Mailloles Pharmacy 
124 Victoire Avenue DALBIEZ 
66000 PERPIGNAN 
la France

 

The European regulation on personal data (RGPD) enters into force on May 25, 2018.

Privacy and Cookies Policy - Identity of Data Controller

The controller is the company that defines for what use and how your personal data is used. Personal data collected on the site care-and-nature.com:

SARL Pharmacy Mailloles, domiciled at 124 avenue Victor Dalbiez 66000 Perpiganan, whose manager is Arnaud Comaills.

Collection and purposes of data processing

The PHARMACY collects on the SITE personal data concerning its Users, including through cookies. USERS may disable cookies by following the instructions provided by their browser.

This data collection is done when the User:

· create an account 
· Subscribe to newsletters or alerts proposed by La PHARMACIE 
· Place an order or return request on the website 
· Puts products in its shopping basket, through functional cookies (see paragraph "Cookies"), to allow him to finalize his purchase later 
· Contact the SELLER's Customer Service by any means of communication available to him such as e-mail, instant messaging (Chat), etc. 
· Participates in a promotional game / quiz 
· Browses the Site and reads articles 
· Write a comment or review on an article 
· Completes an information entry form, questionnaires on the Site

The data collected is necessary for the following treatments: 
· Management and monitoring of commercial relations between PHARMACY and the customer (including operations relating to orders, deliveries and returns, transactions, payments and invoices, claims, etc.). 
· Sending of commercial prospection (see paragraph "Newsletters") 
· Personalization of the contents of the Site, display of advertisements targeted especially on social networks. 
· Sharing information with our business partners 
· Sharing buttons available on social networks 
· Implementation of promotional games 
· Realization of audience measurement statistics and marketing studies 
· Prevention and fight against fraud when paying the order

Account Creation, Forms and Questionnaires

The User must fill in all the fields of the account creation form or any information entry form on the Site with the exception of the fields displayed as optional, that is to say not indicated by an asterisk. The optional information is collected by LA PHARMACIE and allows to better know the Users of the Site.

All information marked with an asterisk is required. The User must answer them.

Failure to reply will result in the non-creation of accounts or the non-validation of the information entry form. THE PHARMACY will not respond to requests from the User. 
Recipients of the data 
The data collected is intended for the use of the SELLER. The data can be transmitted to commercial and advertising partners.

The data may also be processed by subcontractors to which LA PHARMACIE uses in the context of the personalization of the contents of the Site, the sending of personalized promotional offers, the sending of orders.

Right of access, rectification and deletion

The User is informed that this automated processing of personal data has been declared to the CNIL. In accordance with the Data Protection Act of January 6, 1978 amended, the User has a right to access, rectify and delete data concerning him. The user may expressly object to the processing of his personal data.

For that, it is enough for him to write a mail with Pharmacy of Mailloles - 124 avenue Victor Dalbiez - 66000 Perpignan or fill the form online to contact the Customer Service.

The User indicates his surname, first name and postal address. His application must be signed and accompanied by a valid piece of identification bearing his signature. The User can specify the address to which the answer must be sent.

THE PHARMACY has a period of 2 months from the reception of the request of the User to answer it. At the end of this period, the Customer will be able to seize the CNIL in case of a negative answer or absence of answer from the SELLER.

The CUSTOMER also has the possibility to exercise this right directly from his / her customer account where the User will have the possibility to consult his personal data, to modify them or to request the deletion.

Data retention period

THE PHARMACY retains the data for a period of five years from the end of the relationship with the client or prospect. The time starts from either the last order, last login to the customer account, or the last call to customer service, or sending an email to customer service, or clicking on a hyperlink an email sent by LA PHARMACIE, or the posting of products to the cart without making the purchase, or finally a positive response to an email asking if the customer wishes to continue to receive commercial prospecting at maturity five years. At the end of this period, the data of the customer or prospect will be anonymized.

Nevertheless, the information allowing to establish the proof of a right or a contract, or to keep under the respect of a legal obligation can be archived in accordance with the legal provisions in force.

newsletters

When creating his account and later in the management of his preferences via the "My Account" section, the User can subscribe to the SELLER newsletter and thus choose to be informed at regular intervals of the offers on the website. Site. It has the possibility at any time to modulate the information it wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters.

Identified users who have chosen one or more services offered by the Site are also subscribed to the newsletter. It has the possibility at any time to modulate the information it wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters.

As an exception to the above and in accordance with Article L 34-5 of the Post and Electronic Communications Code, PHARMACY may send commercial prospection by electronic means to the User who has not given his prior consent as soon as possible. when the User is already the SELLER's customer, that he has not objected to receiving commercial prospecting when creating his account and that the prospecting concerns products or services similar to those already provided by La PHARMACIE . It has the opportunity to unsubscribe at any time by clicking on the unsubscribe link provided in each newsletter.

Mail and phone number

The client's mailing address and telephone number are necessary for the processing and management of orders as well as the commercial relations between PHARMACY and the client.

PHARMACY uses this personal data for commercial prospecting purposes. At any time, the customer has the opportunity to oppose it simply and freely on the Site in the "My Account" section or by mail to the following address: 
Mailloles Pharmacy - 124 avenue Victor Dalbiez - 66000 Perpignan

Users who do not wish to be prospected by telephone are informed that they have the right to oppose telephone canvassing by entering their landline and / or mobile phone numbers on the free opposition list. accessible via the site http://www.bloctel.gouv.fr/. The user is informed that the effective taking into account of his request is done within 30 days as from the confirmation of his inscription. This registration is valid for a period of 3 years.

SMS / MMS

The PHARMACY may use the customer's mobile phone number for order management and may also use it for commercial prospecting purposes, such as the cart raise. At any time the customer has the possibility to oppose it in a simple way by answering STOP to the received SMS.

Cookies - Cookie definition

A cookie is a small text file that is placed or stored on your device (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognize you, to help you navigate from page to page on a website, provides secure connections and remembers your preferences on your next visits.

PHARMACY uses the use of cookies to recognize the User (client or not) when connecting to the Site.

Deleting cookies

The User may at any time disable the cookies stored on his terminal. To do this, simply select the appropriate settings in his browser. However, this deactivation will prevent access to certain features of the Site to customize the services offered by PHARMACY.

The different types of cookies used

· Strictly necessary cookies: these cookies allow you to browse the Site and are essential for the proper functioning of the Site. Disabling them will cause difficulties in the use of the Site and will prevent access to certain features. 
· Functional cookies: these cookies allow you to remember your preferences, your choices in order to personalize your experience on the Site. 
· Performance cookies and statistics: these cookies collect information on how Users use the Site (the number of visits, the number of pages viewed, the activity of visitors) via Google Analytics analysis tools. These cookies also allow us to identify and resolve problems of operation of the Site and to improve it. 
· Advertising cookies: These cookies record information for you to send personalized advertisements tailored to your interests. They also help us to count the activity of our advertising space, to measure the audience, etc.). For example, cookies related to targeted advertising operations. 
· Partner cookies: these cookies placed on the terminal by partner companies identify items browsed or purchased on the Site and collect navigation data to customize the advertising offer that is sent to the User outside of the site. In the context of this type of advertising partnership, PHARMACY may be required to transmit to the partner data concerning the items consulted by the User when browsing the site and the nature of its purchases. The User may refuse these cookies at any time by selecting the appropriate parameters in his browser. This refusal will result in preventing access to certain features offered by the partner companies of the SELLER.

Web beacons

The PHARMACY uses web beacons on certain pages of the Site which make it possible to count the number of visitors of the page. These web beacons can be used with some of our commercial partners, especially to measure and improve the effectiveness of certain advertisements. The information collected via these web beacons are anonymous and allow to know the frequentation of certain pages of the Site, in order to better assist the Users of the Site.

Security measures taken by PHARMACIE to ensure the protection of personal data

The PHARMACY implements any technical means according to the rules of the art to maintain the integrity, the security, the confidentiality of the data and in particular to prevent that they are deformed, damaged, or that unauthorized third parties have access to it.

When placing the order, no banking data is collected or stored by PHARMACY.

Article 23: Liability

PHARMACY is responsible under the conditions provided for by law.

In any case, the responsibility of the PHARMACY can not be committed in the case where the non-performance of its obligations would be imputable either to the unpredictable and insurmountable fact of a third party to the contract, either to a case of absolute necessity, or to the 'USER.

Similarly, the responsibility of the PHARMACY can not be engaged for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of service, an external intrusion or the presence of computer virus.

Article 24: Partial nullity

If any provision of these terms and conditions of sale is void under the rule of law or a judicial decision became final, then it would be deemed unwritten, without causing the nullity of these nor alter the validity of the other provisions.

Article 25: Non-renunciation

The fact that either party does not claim the application of any clause hereof or acquiesces in its non-performance, whether permanently or temporarily, shall not be construed as a waiver by that party to rights which flow from the clause.

Article 26: Domiciliation

The USER elects domicile at the address indicated on the order form as his home address.

The PHARMACY elects domicile at the address appearing in article 1 hereof.

Article 27: Applicable Law - Litigation

These general conditions of sale are subject to French law.

The validity, interpretation and execution of the present General Conditions of Sale are subject to French law. The language of this contract is French.

In the event of a dispute between a USER and the PHARMACY, the USER has the possibility to resort to the mediation in accordance with the article L 111-1 6 ° of the Code of the consumption, with the mediation of the consumption of the company DEVIGNY MEDIATION (devignymediation.fr).


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