We attach great importance to the confidentiality and protection of your personal data. This policy explains what information we collect, how we use it, for what purposes and how you can exercise your rights. It meets the requirements of the RGPD and Meta's obligations regarding the clarity of the information provided.
Pharmacie de Mailloles (SELARL with capital of €154,000), registered with the Perpignan Trade and Companies Register under number 504 435 934 and headquartered at 124, avenue Victor Dalbiez - 66000 Perpignan, operates the www.soin-et-nature.com. It is responsible for processing the data collected on this site. If you have any questions, please write to the above address or use our contact form.
We collect various categories of information when you interact with our site:
Data is collected when you: create an account, subscribe to our newsletter, place an order, add products to your basket, contact our customer service department, take part in a competition, leave a review or fill in a form. We do not use retargeting services (Facebook Ads, Google Ads) or analytics platforms located outside the EU.
We process your data in order to:
We do not engage in retargeting or data sharing with third-party advertising networks.
Your information is intended for our internal teams (pharmacists, logistics, support). It may be transmitted to our trusted partners (carriers, payment service providers, hosting companies), strictly for the purpose of managing orders and providing services. We do not sell or rent your data. We do not transfer data outside the European Union.
Unless otherwise required by law, we keep your data for five years from the end of the relationship (last order, last connection, last contact). Health data relating to medication orders are kept for the time required to comply with legal requirements. Once this period has expired, it is anonymized.
In accordance with the RGPD, you have the right of access, rectification, erasure, limitation, opposition and portability. You can also define directives concerning the fate of your data after your death. To exercise these rights :
You can withdraw your consent at any time by clicking on the unsubscribe link in our communications or in the "My account" section.
A cookie is a file that identifies you and facilitates your browsing. We use essential cookies (site operation), functional cookies (preferences), performance cookies (anonymous statistics) and internal advertising cookies. You can deactivate these cookies via your browser settings, but certain functions may no longer be accessible.
If you use the "Social Login" feature, we receive public data from your profile to create your account. You can manage the information shared or remove the link from the social network settings at any time. To delete your account with us, please follow the procedure described above. We do not offer an automatic deletion interface via Facebook API.
We implement technical and organizational measures to protect your data against loss, alteration or unauthorized access. As health data is sensitive, it is processed with a high level of security and only by our authorized pharmacists. No banking data is stored on our servers.
We may modify this privacy policy in the event of legal or technical developments. Any updates will be published on this page with the date of revision.
