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FAQ Delivery

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2- What are the different shipping internationally?
 
3- How to estimate my delivery charges before ordering

 

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5- What to do in case of damaged product?

 

6- Is it possible to deliver the order to an address different from the billing address?

 

7- How can I track my order

 

8. What will happen if no one is home during the delivery?
  
9- Why monitoring La Poste says my parcel number is "éronné"

10- My package is marked as shipped but I have not received

11- I want to report an address error

 

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1- What are the shipping costs and time for France?

  
  

► In Colissimo home delivery, for France, without signature, the shipping cost is free as soon as the total amount of your order reaches 79 € of purchase (the deduction is done automatically). In all other cases, the shipping cost is 5.99 € TTC.

  

  

► In Colissimo home delivery, for France, with signature, the shipping cost is free as soon as the total amount of your order reaches 79 € of purchase (the deduction is made automatically). In all other cases, the shipping cost is 6.99 € TTC.

  

  

► By Colissimo delivery in a post office, the shipping cost is free as soon as the total amount of your order reaches 59 € of purchase (the deduction is done automatically). In all other cases, the shipping cost is €4.99 including VAT.

  

  

► In Colissimo delivery in a PickUp Station, the shipping cost is free as soon as the total amount of your order reaches 59 € of purchase (the deduction is made automatically). In all other cases, shipping costs are €4.99 including VAT.

  

  

More than 90% of orders placed before 12:00 are delivered within 48-72 hours. The delivery of your order is important to our team. We do everything possible, depending on our working days, to ensure that it is delivered as quickly as possible.

  

  

Indicative delivery times for France:

  • orders placed from Monday to Thursday before 12:00 are delivered within 48-72 hours (between 8:30 and 17:30)
  • orders placed on Friday before 12.00 noon will be delivered from Wednesday (between 8.30am and 5.30pm)
  • orders placed on Fridays after 12:00, Saturdays and Sundays are delivered from Thursday (between 8:30 and 17:30)
  • public holidays are equivalent to a Saturday or Sunday

Translated with www.DeepL.com/Translator (free version)

 

 

2- To find out about the different international delivery charges click on the following link.  

 

3- To estimate the delivery costs before placing an order, click on the following link.

 

4. Procedure in case of damaged package (heavily damaged or open packaging)

 

Never accept a damaged package (heavily damaged or open packaging). In any case, write the good reception "damaged package" or open the package before the delivery person to see the condition and number of products in it.

 

We invite you to contact our customer service to notify us of this inconvenience.

 

 

5. Procedure for damaged product

 

If you have received a package whose contents are damaged, always keep the parcel (packaging and damaged products) and take pictures attesting the problem. Without this we can not help you.


Contact our Customer Service , describing the problem and send us these pictures.

 

 

6- Is it possible to deliver the order to a different address than the billing

 

It is quite possible to deliver the order to a different address than the billing. Consider choosing a delivery address (parents, office, neighbors ...) where someone can receive your package during business hours.

 

It is also possible to deliver the order to an address different from his. Consider choosing a delivery address (parents, office, neighbors, friends ...) where someone can receive your package during business hours.

7 - How can I track my order

 

You can track your order by clicking here in the account history on the details of your order ...

 

 

 

Then click the link for monitoring the status of your package

 

 

 

 

8. What will happen if no one is home during the delivery?

 

If no one is at the address specified on delivery, the postman usually revert again the next day.

If, despite these two attempts, the package has not been delivered, your package will be deposited in the nearest post office to the delivery address and the postman will leave a notice in your mailbox.

 

 

9- Why monitoring La Poste says my parcel number is "éronné"?

 

If you have received the email confirming shipment of your order, it means that the package has been shipped to the pharmacy.

Nevertheless Colissimo will be posted online at the moment when your package will be sorted by the center of La Poste.

 

Monitoring Post

 

During transport to La Poste, monitoring is not active and the following message appears: "No packages will meet your search criteria."

 

10- My package is marked as shipped but I have not received

 

In case your order is shipped for less than 30 days

 

Your package may have been handed over to a (an) neighbor (e) or your guardian (do), or it is pending in your post office.

We conseilons you wait 6 days and if you have any news, contact us at the following address: contact@soin-et-nature.com

 

To join with your claim a sworn statement indicating the non-delivery of your order and a copy of both sides of your ID.

 

Upon receipt by our customer service team, we will file a complaint for theft and we will refund or reship your order within 8 days.

 

In case your order is shipped from more than 45 days

 

Your package has been shipped there over 45 days, we can not assert your rights against the carrier in charge of delivery.

We regret not being able to consider your request.

 


11- I want to report an address error

 

In case your order is awaiting preparation

 

So we can change the address of your package before shipment,

thank you to call us u 04 68 54 62 31 .

 

In case your order is shipped

 

Your order has been shipped, it is no longer possible to make a change.

Your parcel will be returned to the pharmacy Mailloles to receiving, customer service team will contact you for a return or refund


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