2- What are the different delivery costs for international deliveries?
3- How do I estimate delivery costs before placing an order?
5- What should I do if my product is damaged?
6- Is it possible to deliver the order to an address other than the billing address?
7- How can I track the delivery of my order?
8- What happens if nobody is present at the time of delivery?
9- Why does the La Poste tracking system tell me that my parcel number is "wrong"?
10- My parcel is indicated as delivered but I haven't received it.
11- I'd like to report an address error
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► In Colissimo home delivery,for metropolitan France, without signature, the shipping cost is free as soon as the total amount of your order reaches 79 € of purchase (the deduction is made automatically). In all other cases, shipping costs are €5.99 incl. VAT.
►By Colissimo home delivery,for mainland Francewith signature, the shipping cost is free as soon as the total amount of your order reaches 79 € of purchase (the deduction is made automatically). In all other cases, shipping costs are €6.99 incl. VAT.
► In the case of Colissimo delivery to a Post Office, the cost of shipping is free as soon as the total amount of your order reaches €59 (the deduction is made automatically). In all other cases, shipping costs are €4.99 incl. VAT.
►By Colissimo delivery to a PickUp Station Point Relais, the cost of shipping is free as soon as the total amount of your order reaches €59 (the deduction is made automatically). In all other cases, shipping costs are €4.99 incl. VAT.
Over 90% of orders placed before 12:00 are delivered within 48-72 hours. The delivery of your order is important to our team. We do everything we can, depending on our working days, to deliver your order as quickly as possible.
Indicative delivery times for mainland France:
It is essential not to accept a parcel that appears damaged (for example, badly damaged or open packaging). In all cases, you should note "damaged parcel" on the delivery note. It is also advisable to open the parcel in the presence of the delivery person to check the condition and number of products inside, to ensure that everything is in order.
We invite you to contact our customer service department to inform us of this problem.
If you receive a parcel with damaged contents, it's vital that you keep both the packaging and the damaged goods. You should also take photos to document the problem. This is essential if we are to be able to help you effectively. Without this evidence, it will be difficult for us to intervene to resolve the problem.
Contact our customer service department , describe the problem and send us the photos.
It is entirely possible to have your order delivered to an address other than the billing address. When placing your order, remember to indicate a delivery address where someone will be available to receive your parcel during office hours. This could be a relative's home, the office, a neighbor's home, or any other address that suits your needs.
You can track your order here by clicking on your order details inyour account history.
Then click on the tracking link to see the delivery status of your parcel.
| You can track your order at any time and download your invoice in the "Order history" section of the "My account" page on our website. |
La Poste France telephone contactIf you need advice or information, contact La Poste on 3631 from Monday to Friday from 8:30am to 7:00pm and on Saturday from 8:30am to 1:00pm. This service is available for all calls made from mainland France. (The call is free of surcharge, except for any additional costs depending on your operator). |
If no one is present at the address specified at the time of delivery, the letter carrier will usually come back a second time the following day.
If, despite these 2 attempts, the parcel has still not been delivered, it will be dropped off at the post office closest to the delivery address, and the letter carrier will leave a notice in your letterbox.
If you have received the e-mail confirming shipment of your order, this means that the parcel has been dispatched from the pharmacy.
However, the Colissimo tracking number will not be displayed online until your parcel has been sorted by La Poste.
While your parcel is on its way to La Poste, tracking is not active and the following message appears: "No parcels match your search criteria".
Your parcel may have been given to a neighbor or your janitor, or it may be pending at your post office.
We advise you to wait 6 days and if you have no news, contact us at the following address: contact@soin-et-nature.com
Enclose a sworn statement to the effect that your order has not been delivered and a copy of both sides of your identity card.
When our customer service department receives your notification of a problem with your order, we will take the necessary steps. We will file a complaint for theft and, within a maximum of 8 days, we will either refund your order or reship it, depending on your preference.
If your package was shipped more than 45 days ago, we can no longer assert your rights with the carrier responsible for delivery.
We regret that we are unable to consider your request.
So that we can change the address of your parcel before it is dispatched, please call us on 04 68 54 62 31.
Your order has been dispatched, it is no longer possible to make a modification.
If your parcel is returned to pharmacie de Mailloles, our customer service team will contact you as soon as we receive it. We will then discuss your options, including a reshipment of your order or a refund, whichever you prefer.
