Money back

You get the money back guarantee on products (*) sold and shipped by Care and Nature

You have changed your mind?

The items you have received or offered do not provide complete satisfaction?
You have 15 days from the date of receipt of your products, to return the items that do not suit you. They will be immediately exchanged or refunded, depending on your choice and availability of products.

How?

Simply log into your account and click on "My Orders".
You will access the history of your orders. Select the product to return and send us a return request via the form "ADD MESSAGE" at the bottom of page.

Customer Service and Care Nature will assign back and tell you the address to return your product.
Our advice: Ensure your shipment up to the value of the goods it contains to avoid disappointment due to damage during transport.
At your convenience, you can then request a replacement, credit or refund your product, in accordance with our terms and conditions.

(*) NOTE: Only products returned complete, in their original packaging and in perfect condition for resale will be accepted.

The following provisions shall not apply to drugs that can not be returned or exchanged.

Standard products are subject to the statutory cancellation period of 7 days.
The SPECIFIC PREPARATIONS, which are "goods made ​​to the consumer's specifications" within the meaning of Item 3) of Article L. 121-20-2 of the Consumer Code and, as such, are not subject to no right of withdrawal.

The products must be over-packaged for transport.
No returns will be accepted without a return number.

Extract of our terms and conditions:

Claim and right of withdrawal

Article 18: Complaint

In the case of non-compliance or due to dosage error in the command, the USER informs dosage by telephone (04 68 54 74 88) and the return (s) PRODUCT (S) does not conform (s) at:

Pharmacy Mailloles
80 Avenue Victore DALBIEZ
66000 Perpignan
France

After verification by dosage and in case of non-compliance or the error is attributable to incorrect dosage, dosage supports the cost of returning the PRODUCT and shall replace him without delay.

Article 19: Cancellation and off PREPARATIONS PREPARATIONS SPECIFIC

For other than PREPARATIONS PRODUCTS and SPECIAL PREPARATIONS and in accordance with Article L.121-20 of the Consumer Code, the USER shall have a period of seven (7) days to exercise the right of withdrawal without any reasons.

The period of seven (7) days reckoned from the receipt by the USER of products ordered.

When the time expires on a Saturday, a Sunday, a holiday or holiday, it is extended to the next business day.

USER wishes to exercise his right of withdrawal must return (s) PRODUCT (S), indicating the order number in their (s) package (s) of origin, in perfect condition and accompanied (s) its (their) accessories and documentation at:

Pharmacy Mailloles
80 Avenue Victore DALBIEZ
66000 Perpignan
France

Return costs are the responsibility of the USER.

DRUG USER refund by bank transfer or check payable to the order (excluding shipping) as soon as possible and no later than thirty days from the date on which the right of withdrawal has been exercised.

The following provisions shall not apply to drugs that can not be returned or exchanged.

Article 20: Right of withdrawal: PREPARATIONS & SPECIAL PREPARATIONS

PREPARATIONS are made by the dosage and come sealed. Because of their nature, including the inability to relist if returned unsealed for reasons of health, PREPARATIONS are not subject to a right of withdrawal once loosened.

Consequently, the right of withdrawal applies in accordance with Article 19 hereof to PREPARATIONS sealed.

Pursuant to the provisions of Item 3) of Article L. 121-20-2 of the Consumer Code, the PREPARATIONS unsealed will not be subject to any right of withdrawal.

The SPECIFIC PREPARATIONS are "goods made ​​to the consumer's specifications" within the meaning of Item 3) of Article L. 121-20-2 of the Consumer Code and, as such, are not subject to any right of withdrawal.

Extract from the Decree of 20 June 2013 on good practices in dispensing medications electronically

7.3. No withdrawal-claims
7.3.1. No withdrawal
The right of withdrawal may be exercised to the extent that drugs are Health Products which, by their nature, are likely to deteriorate. The absence of the right of withdrawal also is justified by security needs of the supply chain. In fact, one out of the distribution and dispensing product could not be restored.
No right of withdrawal shall be indicated clearly and legibly before confirming the order and be specifically mentioned in the terms and conditions.



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