FREQUENTLY ASKED QUESTIONS FREQUENTLY ON THE SITE

WHO IS BEHIND CARE AND NATURE?

Pharmacie de mailloles soin-et-nature.com

Nature and Care is the online sales website of the Mailloles Pharmacy located at 124-125 avenue Victor Dalbiez in Perpignan. Our site is registered and authorized by the ARS Regional Health Agency Languedoc Roussillon supply medicinal products on the Internet and also to carry out the activity of outsourcing of pharmaceutical preparations.



YOU ARE AUTHORIZED TO SELL DRUGS?  

www.soin-et-nature.com, the website of the Pharmacy Mailloles, is actually authorized to sell drugs online. We received the authorization by the Regional Health Agency after examining the file that we submitted. This authorization guarantees the quality of our service and our products. We respect all the rules defined by the law governing the online sale of drugs.

RISKY IS CONTROLLING INTERNET DRUGS?


To safely order drugs on the Internet, it is necessary to contact an authorized French pharmacy. This will guarantee the origin and quality of medicines. Outside the official circuit, ordering online can be extremely dangerous because the World Health Organization (WHO) estimates that 50% of medicines sold on the internet are counterfeit.

IS IT POSSIBLE TO BUY PRESCRIPTION DRUGS?


No ! The law prohibits the sale of prescription drugs via the internet. To obtain this type of medication, you must go to a pharmacy, fitted with your prescription. If a website offers prescription medications, it is an illegal site! He did not then meet the safety criteria defined by law. You are also taking a major risk to your health of purchasing counterfeit drugs. Indeed, counterfeit medicines sold on the internet can be over-dosed, under-dosed, without active ingredient or contain hazardous elements for your health.

HOW TO KNOW IF A PRODUCT IS A DRUG PRODUCT OR PARAPHARMACIE?


Restrictions imposed on drugs: quantity restrictions, lack of fidelity program. A drug is defined by the presence of a Certificate to the Marketing (AMM). On our website, medicines are accessible from the "Drugs" category of our menu and are indicated by the red words "This product is a drug."

WHAT MEANS AND SHIPPING?


Several means of delivery are available: in relay point, at home with or without signature, in your workplace, by appointment, by express ... To know all the possibilities and the costs of delivery, please visit our page delivery.

Delivery times depend on the delivery method chosen by the UTILISATEUR.La deadline of supply of a PRODUCT based delivery method is mentioned on each DATASHEET clicking on "date of delivery". However, where, in one order, more PRODUCTS have different delivery deadlines, the deadline for delivery of the entire order is the delivery deadline PRODUCT whose delivery date is later . This deadline of supply for the entire order is given upon confirmation of the order. If SPECIFIC PREPARATION The delivery deadline is specified in the USER.

SO WHAT NT THE PAYMENT?

You can pay by credit card (Visa, Master Card, Carte Bleue), Paypal, bank transfer, or check. For more information, please visit our Payment Methods.

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED ABOUT MY ORDER


HOW TO ORDER


Browse the site using the different drop-down menus, and search engine. When you find a product you want to order, add it to cart and choose the desired quantities.
If you want other products, return to the store, otherwise click finalizing my order.
If you are already a customer, enter your customer data, if not complete the form and confirm.
Choose a payment method.
After creating the order you will receive an order confirmation email.

HOW TO USE A DISCOUNT CODE

On the Cart page "order summary" you just have to enter your code under enter a discount code. The new total is automatically displayed.

WHY I HAVE NOT RECEIVED MAIL ORDER CONFIRMATION?


Each stage of an order is subject to the sending e-mail. So you are informed of the status of your order in real time. If you do not receive these e-mails, check the email address registered on your account, as well as anti-spam settings of your email program. If despite this, still get nothing, do not hesitate to contact our customer service.




FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED ABOUT MY ACCOUNT


HOW TO CREATE A ACCOUNT?

Click the Account tab at the top "Identify yourself" site soin-et-nature.com.

Complete the new customer form

HOW TO PRINT MY BILL?

Go to your account select the reference of the order that you want the invoice, click to see the order, then view the pdf command.

FORGOT PASSWORD


If you have lost your password, you can reapply them by mail at: contact@soin-et-nature.com, or finally make the request through the site by clicking the tab lost password.

HOW TO CHANGE MY PERSONAL INFORMATION


Login to your account and click soin-et-nature.com see my account. You are redirected to a page containing your personal data. Change them. To update the changes, click edit my account and password, then confirm


FREQUENTLY ASKED QUESTIONS FREQUENTLY ON DELIVERY



DELIVERY TIME

Orders are processed within 48 hours of receipt. Packages are shipped in Colissimo (48h postal delay) in France the day after the order processing.

SOLD OUT


In case of temporary out of stock of a product less than 7 days soin-et-nature.com reserves the right to delay shipment of parcels within the limits of that period. If out of stock differs shipping the product of seven days or more, the customer will be contacted by telephone or mail and will propose the cancellation of the order or delivery of it within an agreed period, or equivalent.

In case the order contains multiple products, one out, a first package will be shipped with the products immediately available, the product will be out of a second shipment upon availability. The customer then will pay for one delivery.

In case of final exhaustion of a product the customer will be offered to receive a credit or refund the product.


If the customer wishes 2 places of delivery, he spent 2 orders, with delivery charge.


Nature care and is discharged from its obligation to deliver in the event of force majeure such as riots, strikes, accidents and impossibility of being supplied any. The customer must always check the package on arrival.

TRACKING PACKAGES

Upon shipment of your order, we send you an email with the tracking number of your package, simply click the package number. You can also log into your account and click on "My orders". To view the details of an order click on "View" in front of the corresponding command, then "Shipping" to track your package.

FREQUENTLY ASKED QUESTIONS FREQUENTLY ON THE CANCELLATION OF WITHDRAWAL AND MONITORING PACKAGES

HOW TO CANCEL MY ORDER?

If you have not paid for your order, it will not be considered and prepared by us. It is therefore canceled, unless we receive a paycheck from you.
If the command has been set, please contact Customer Care Service and Nature to report your cancellation by mail to contact@soin-et-nature.com. Thank you to stipulate the number of your order.

If you decide to cancel your order before you receive your package, do not accept delivery of the package. It will be returned directly. We will refund an equivalent amount of the order less shipping charges, which are your responsibility. Reimbursement will be made within 30 days after receipt of the return package.

WITHDRAWAL AFTER DELIVERY?

If you decide to cancel your order after receipt of your package, you have a period of 14 working days. Then return your products, they must be returned in perfect condition for resale in their original packaging with instructions for use, and any accessories. The products must not be damaged and sealed. We will refund an equivalent amount of the order less shipping charges, which are dependent on you (except error by Care and Nature). Reimbursement will be made within 30 days after receipt of the return package.

IF ONE OF PRODUCTS THAT I HAVE RECEIVED IS NOT MEET MY ORDER

Please contact Customer Service Care and Nature to signal their return your product, by telephone or by mail to: contact@soin-et-nature.com remember to include your order number. If the return of the product is due to an error on the part of services Care and Nature, we send you a return label by post, by email it will suffice to glue on the parcel. Return costs will therefore be at our expense.

I DO NOT ALWAYS BEEN APPROVED MY PACKAGE WHILE A WELL BEEN SENT THERE MORE 48H

Contact our customer service by email at contact@Soin-et-nature.com specifying your order number.

I RECEIVED ONE OR MORE PRODUCTS BROKEN MY ORDER

Contact our customer service by email at contact@Soin-et-nature.com specifying your order number.


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